Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Marquita Blunt

Fort Worth

Summary

Dynamic Front Office Manager with a strong focus on enhancing guest satisfaction and operational efficiency. Proven ability to resolve customer complaints swiftly while fostering a positive team environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Front Office Manager

Holiday Inn Express & Suites
Fort Worth
03.2021 - Current
  • Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
  • Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
  • Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
  • Delegated work to staff, setting priorities and goals.
  • Analyzed customer feedback data to identify areas of improvement.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Established strong relationships with corporate clients to foster repeat business opportunities.
  • Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
  • Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
  • Monitored office inventory to maintain supply levels.

Sous Chef

Tulsa Country Club
Tulsa
01.2015 - 07.2019
  • Ensured food preparation and presentation met high standards of quality and sanitation.
  • Trained and supervised line cooks to develop new skills and improve team performance.
  • Coordinated ordering, receiving, storage, and distribution of food items to maintain efficient kitchen operations.

Education

Culinary - Culinary

Tarrant County Community Kitchen
Fort Worth, TX
07-2014

Skills

  • Customer service
  • Conflict resolution
  • Data analysis
  • Financial management
  • Team leadership
  • Guest relations

Certification

TABC

Accomplishments

Employee of the Quarter

Timeline

Front Office Manager

Holiday Inn Express & Suites
03.2021 - Current

Sous Chef

Tulsa Country Club
01.2015 - 07.2019

Culinary - Culinary

Tarrant County Community Kitchen
Marquita Blunt