Dynamic Front Office Manager with a strong focus on enhancing guest satisfaction and operational efficiency. Proven ability to resolve customer complaints swiftly while fostering a positive team environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Office Manager
Holiday Inn Express & Suites
Fort Worth
03.2021 - Current
Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
Delegated work to staff, setting priorities and goals.
Analyzed customer feedback data to identify areas of improvement.
Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Established strong relationships with corporate clients to foster repeat business opportunities.
Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
Monitored office inventory to maintain supply levels.
Sous Chef
Tulsa Country Club
Tulsa
01.2015 - 07.2019
Ensured food preparation and presentation met high standards of quality and sanitation.
Trained and supervised line cooks to develop new skills and improve team performance.
Coordinated ordering, receiving, storage, and distribution of food items to maintain efficient kitchen operations.
Regional Director of Operations at Holiday Inn/ Holiday Inn Express & Suites/MarriottRegional Director of Operations at Holiday Inn/ Holiday Inn Express & Suites/Marriott
Area Director of Sales at Marriott Courtyard, TownePlace Suites
Hilton Garden Inn at Silverlake Crossing
Hyatt Place
Holiday Inn ExpressArea Director of Sales at Marriott Courtyard, TownePlace Suites
Hilton Garden Inn at Silverlake Crossing
Hyatt Place
Holiday Inn Express