Microsoft Office
Marquita Branch
Washington,DC
Summary
Reliable individual with experience working at several notable hotels and resorts. Brings reliable and well-developed skills as a guest room attendant to large-scale hospitality operations. Hardworking professional with energetic personality and strong cleaning skills. Properly handles heavy equipment, cleaning chemicals and supplies. Monitors building security and safety by locking doors and checking electrical appliance use to prevent hazards. Resourceful individual with many years of providing efficient housekeeping services to hotel guests. Detail-oriented with complete knowledge of cleaning equipment. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Room Attendant
Le Meridian
Alrington, USA
01.2022 - Current
- Clean bathtub, toilet, sink, walls, tiles, counters, and floor surface
- Adhere to cleaning procedures and instructions for use of cleaning agents
- Strip beds and make beds, changing bed linens, which may require lifting bedspread weighing a maximum of 50 lbs
- Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly
- Push and pull vacuum throughout the entire room and empty trash
- Replenish amenities, linens and supplies in guest rooms
- Perform any other job related duties as assigned
Mail Handler
USPS
Capitol Heights, MD
11.2022 - 02.2023
- Operated mail processing equipment and manually sorted mail.
- Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
- Handled undeliverable mail in accordance with established procedures.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Routed all classes of mail in sequence of delivery along established route.
- Utilized factors such as package shape and final destination to sort into correct bins for delivery.
- Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
Mail Handler Assistant
U.S. Postal Service
Capital Heights, USA
01.2021 - 01.2022
- Heavy lifting and loading large quantities of mail
- Physically fit and possess the ability to lift and carry 50+ pounds
- Sort mail and move mail by hand and with assistance of machinery
- Move physical correspondences and packages in and through postal, corporate warehouses and mail systems
Lead Residential Monitor
The Community Partnership for the Prevention of Homelessness
Washington, USA
01.2015 - 01.2018
- Completes same task as Residential Monitors
- Walk and communicate with monitors on your assigned floor every 2 hours
- Reports to facility manager
- Complete shift exchange reports and make hourly shift log entries
- Inform facility and case managers of resident concerns
Residential Monitor
The Community Partnership for the Prevention of Homelessness
Washington, USA
01.2011 - 01.2015
- Perform daily curfew checks
- Performed routine clinical and administrative duties including answering telephones and greeting residents
- Walk the hallways on your assigned wing every 30 minutes
- Perform facility daily cleaning assignments
- Complete daily activity logs and make hourly shift log entries
- Attend meetings and trainings
- Assist security with providing a safe environment
- Complete DHS and internal UIR’s
- Inform lead monitors managers of resident concerns
HBC Clerk
Harris Teeter
Washington, USA
01.2008 - 01.2010
- Receive and display store merchandise
- Provide excellent customer service
- Responsible for processing, packaging, and stocking products according to grocery/HBC/GM standards
- Maintained a clean workplace environment
- Unloaded merchandise stock and reloading salvage
Beauty Consultant
CVS Pharmacy
Washington, USA
01.2006 - 01.2007
- Create and maintain product displays, end caps, and other special promotional materials in support of corporate and local advertising efforts
- Be able to apply the latest beauty techniques and keep up with beauty trends
- Participated and represented company programs and events that impact the business
- Discussed CVS Beauty Club programs and invited customers to special events
- Completed inventory
- Provide personalized service and build relationships with customers during their store visits and through subsequent follow-up contact
- Maintain a well-stocked, well-merchandised, and hygienic area for customers to shop
Direct Care Staff
Second Family
Capitol Heights, USA
01.2003 - 01.2006
- Facilitate resident activities of daily living, including hygiene, housekeeping, supervision of chores by individuals as a part of activities
- Supervise and facilitate residents group trips, weekly activities, field trips and other outside activities as assigned
- Administer medications while adhering to the protocols outlined by the DC Board of Nursing for Trained Medication Employees
Education
GED -
State of Maryland
06.2001
Skills
- Lost and found procedures
- Front desk communications
- Maintenance reports
- Guest room confidentiality
- Janitorial services
- Corporate standards
- Room preparation
- Written and oral communications
- Work prioritization
- Safety awareness
- Sanitation practices
- Housekeeping
- Guest relations
- Bed making proficiency
- Cross-training readiness
- Trash waste and removal
- Linen replacement
Certification
- CPR and First Aid Certification
- Food Handlers License
- Homeless Service Reform Act
- Resident Assistant Policy and Procedure
- Resident Assistant Sensitivity Training
- Mandated Reporter
References
Available upon request
Timeline
Mail Handler
USPS
11.2022 - 02.2023
Room Attendant
Le Meridian
01.2022 - Current
Mail Handler Assistant
U.S. Postal Service
01.2021 - 01.2022
Lead Residential Monitor
The Community Partnership for the Prevention of Homelessness
01.2015 - 01.2018
Residential Monitor
The Community Partnership for the Prevention of Homelessness
01.2011 - 01.2015
HBC Clerk
Harris Teeter
01.2008 - 01.2010
Beauty Consultant
CVS Pharmacy
01.2006 - 01.2007
Direct Care Staff
Second Family
01.2003 - 01.2006
GED -
State of Maryland
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Provided exceptional service with a smile to all guests and received the highest number of five-star reviews in the entire department.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
- Reported broken electronics and furniture and damage to maintenance immediately to assure that guest rooms had all the amenities when visitors checked in.
Affiliations
- I am open to opportunities
- I am capable of handling any challenge that comes my way.
- I deserve a fulfilling job.
- I have limitless potential
Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Software
Database management
Programming languages
Languages
English
Beginner
A1
Interests
Creativity
Sports
Preforming Art
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