Marquita Brown
309 German School RD Richmond,VA
Summary
Dexterous key personnel seeking to bring her expertise in administrative service to the position of (position) to enhance client and staff experience at (name of organization). Effective Unit Secretary with superior expertise in patient privacy protocols and nursing unit operations. Well-versed in incoming call management and patient database updates demonstrated over 17 years of related experience. Meticulous and hardworking Unit Secretary with strong foundation in team training and development for administrative roles. Knowledge of medical billing, appointment scheduling and medication inventory management in providing quality patient care.
Overview
17
17
years of professional experience
Work History
Administrative Unit Secretary
Medical-Surgical Care Unit VCU Main Hospital
2020.05 - Current
- Meticulously balances all patient documents from time of admission through discharge, including preservation of patient medical records, filing documentation of all performed procedures, consent forms, and all other tidings paramount to the patient’s plan of care
- Promptly keeps the unit functional by ensuring all supplies, equipment, and services are ordered and obtained for staff
- Directs and documents all unit traffic of patients, families, and collaborative health teams, and takes responsibility of decongesting any issues that arise.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Organized paperwork such as charts and reports for office and patient needs.
Health Unit Coordinator
Patient Access Specialist Emergency Department Short Stay Unit UVA Medical Center
2007.08 - 2020.05
- Diligently executed clerical duties while simultaneously emulating application and interpretation of organizational policies and procedures within a rigorous medical setting
- Efficiently functioned as a team leader by carrying out responsibilities such as facilitating collaboration between patients and the health care team, as well as directing training among new personnel
- Conducted daily preparation, compilation, and preservation of over 150 patient-specific documents
- Completed review of all insurance and/or third-party payer coverage for applicability for each individual patient.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
Education
Fluvanna County High School
06.2002
Skills
- Incoming Call Reception
- Customer Service
- Strong Organization
- Telephone reception
- HIPAA Compliance Understanding
- Healthcare Industry Knowledge
- Patient chart maintenance
- Unit secretary training
- Medical Records Maintenance
- Patient Records Maintenance
- Professional telephone etiquette
Technologicalskills
- Databases – A2k3
- MIS
- LAN Vision
- PeopleSoft
- Medhost
- EPIC
- Microsoft Office – Word
- Excel
- PowerPoint
- Access
- Outlook
- Operating Systems – Windows 2000
- XP
- Vista
References
- Tanya Scott, Charge Nurse VCUHS, Tanya.scott@vcuhealth.org
- Danielle Bell, Nurse Manger VCUHS, Danielle.bell@vcuhealth.org
- Eleanor Scott, VCUHS, Eleanor.D.Scott@vcuhealth.org
Timeline
Administrative Unit Secretary
Medical-Surgical Care Unit VCU Main Hospital
2020.05 - Current
Health Unit Coordinator
Patient Access Specialist Emergency Department Short Stay Unit UVA Medical Center
2007.08 - 2020.05
Fluvanna County High School
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