Franco Cooper

As the Operations Manager being responsible to manage Driver Associate, Dispatchers and admin assistants and act as a liaison between all departments, Amazon corporate staff, quality control, and company ownership. The Operations Manager will be focused on business strategy, fleet maintenance, route planning, occupational safety and employee relations and development. Organize delivery routes to maximize resources, staffing and vehicle availability and profitability, adjusting temporarily or permanently as needed. Ensure a timely dispatch daily: arrive early to perform pre-dispatch duties, manage 4 Dispatchers, collaborate with Driver Associates in the efficient loading of packages, conduct daily team meetings. Champion a culture of safety through quality training and regular follow-up Facilitate communication between DAs, Ops Managers in Training, HR, Amazon terminal staff and company ownership throughout the day. Organize and oversee proper support to all areas of operation in the case of staffing challenges, truck breakdowns, employee disputes, etc… Work with HR staff to onboard new hires and maintain up-to-date personnel files. Deliver performance reviews and constructive feedback to employees; facilitate performance improvement, disciplinary action and termination when necessary. Work with third-party recruiter to remain consistently staffed with delivery associates. Work with Mechanics to keep vehicles in excellent working condition. Maintain vehicle paperwork and files of preventative and corrective maintenance ensure that all DAs are consistently completing pre & post trip inspections, ensure complete and accurate reporting on all vehicle accidents; file and manage insurance claims when necessary, the ability to anticipate and facilitate corrections to staffing, vehicle allocation and route assignments based on availability of resources. Analyze data from reports and direct observation of employee performance to suggest and implement improvements within the organization. Resolve customer service issues as necessary.

Provides a full range of administrative, technical range, and clerical support services for the Installation Operations Center.Responsible for meeting established deadlines. Independently plans and carries out work in accordance with applicable guidelines. Provides Support Services for various key tasks, which require detailed understanding of Emergency Operation Center procedures. Disseminates safety information, i.e., severe weather warnings and watches, heat categories, fire danger status, and aircraft over flight. Ensures safety messages are understood and actions taken as required. Receives visitors and telephone calls to the office. Determines the nature of the requests and directs the callers to appropriate person. Personally, provides information desired involving routine or procedural matters of the Installation Operation Center. Responds to routine and non-technical requests for information such as status of official and nonofficial reports, suspense dates for matters requiring compliance, and similar information readily available from files and knowledge of the commitments and priorities of the Installation Operation Center. Determines whether to release the information based upon the nature of the sensitivity of the information and the authority to receive the information. Responsible to initiate and conduct equipment checks or minor maintenance on all emergency communication equipment associated with emergency management.

Forecasted and managed annual operating budget for the unit's mission Built exceptional rapport with suppliers and transportation companies to create seamless operations. Maintained records and files using the Army Record Information Management System. Coordinated with the Installation Transportation Office at Fort Richardson AK to transport equipment to and from Fort Bragg NC. Handled the most complex problems with little to no guidance, no complaints with stellar results. Maintained property accountability of equipment through GCSS-Army totaling $5,000,000. Excelled in on the spot decision making thereby providing Senior NCOs and Officers with additional time to work and focus on other key issues. Coordinated lodging and billeting for subordinates during the large-scale training events totaling over 1,500 personnel. Conducted operations with the Central Receiving and Shipping Point in order to receive and shipped out the Battalion's equipment to the unit's home station location. Contributed to maintaining accountability and distribution of more than $6,000,000 worth of government equipment to include small arms and ammunition resulting in 100% accountability. Lateral transferred and turned in within the unit based off the needs of the Modification Table of Organizational Equipment totaling $26,700,000. Trained and assisted soldiers as the Brigade Color Guard Captain in numerous events to support the brigade command in promotion, hail and farewell, and NCO induction ceremonies.

Served as an Assistant Inspector General (IG) primary role was to investigate fraud, waste and abuse of government resources also to mitigate the safety and wellbeing of service members and morale. Some of the duties as the (IG) were to conduct administrative reviews host and conduct sensing session as well as conduct investigations and resolve complaints.

Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory. Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability, and working capital. Oversaw demand planning, purchasing, and logistics. Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.

Evaluated unit supply requirements and coordinated timely replenishment. Maintained automated system for tracking group supplies and equipment. Participated in continuous improvement in contract execution process and delivered recommendations, ideas and plans to local and functional management. Maintained records of supply transactions for accuracy and tracking.