Marquita Davis
Houston
Summary
Accomplished Restaurant Manager with a proven track record at Red Lobster, enhancing customer satisfaction and streamlining operations. Expert in team management and inventory control, I significantly improved service quality and efficiency. Skilled in POS operation and passionate about customer engagement, I consistently exceed performance expectations. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 10+ years of experience in team leadership in Restaurant industry. Background includes sales, management and customer service in fast-paced settings.
Overview
22
22
years of professional experience
Work History
Restaurant Manager
Red Lobster
09.2022 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Correctly calculated inventory and ordered appropriate supplies.
Assistant Manager
Sonic
02.2019 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Server
Luby's Cafeteria
02.2017 - 11.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Assistant Store Manager
Shell Gas Station
04.2013 - 11.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Retail Store Manager
City Trends
02.2007 - 04.2012
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
Server/Lead Banquet Server
Royal Sonesta New Orleans
03.2002 - 08.2005
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Cultivated warm relationships with regular customers.
Education
Associate of Arts - Culinary Arts
Sclafani's Cooking School
New Orleans, LA04.2001
High School Diploma -
West Jefferson High School
Harvey, LA05.1999
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Passion for customer satisfaction
- Point of Sale (POS) system operation
- Food plating and presentation
- Customer Service
Timeline
Restaurant Manager
Red Lobster
09.2022 - Current
Assistant Manager
Sonic
02.2019 - 08.2022
Server
Luby's Cafeteria
02.2017 - 11.2019
Assistant Store Manager
Shell Gas Station
04.2013 - 11.2017
Retail Store Manager
City Trends
02.2007 - 04.2012
Server/Lead Banquet Server
Royal Sonesta New Orleans
03.2002 - 08.2005
Associate of Arts - Culinary Arts
Sclafani's Cooking School
High School Diploma -
West Jefferson High School