Marquita Day
Washington,DC
Summary
Skilled Dispatcher/ Road Supervisor with substantial experience in overseeing daily operations and managing teams. Demonstrates strong leadership abilities, effective communication skills, and strategic decision-making capabilities that foster a productive work environment. Utilized problem-solving acumen to identify inefficiencies and implement solutions for improved productivity in previous roles. Committed to promoting team growth through coaching and development strategies.
Overview
10
10
years of professional experience
Work History
Dispatch and Lead Supervisor Trainer
Circulator (RATPDEV)
Washington, DC
01.2022 - Current
- Ensured compliance with safety regulations and transportation standards.
- Trained new hires on company policies, procedures, and processes.
- Analyzed production data to identify areas of improvement in efficiency or output.
- Monitored staff performance, providing feedback and coaching employees on their job duties.
- Established clear goals for team members that aligned with dispatching.
- Conducted regular team meetings to discuss goals, objectives, and strategies for success.
- Provided guidance to junior staff members regarding best practices for productivity improvement.
- Prepared detailed reports summarizing progress towards departmental goals.
Dispatcher
Circulator (RATPDEV)
Washington, DC
11.2017 - Current
- The dispatcher is responsible for handling out paddles/manifest to the operators.
- Overseeing the scheduling of busses
- Monitor sign in and out times for each operator.
- Recommend route adjustments to ensure proper productivity and reduce overtime.
- Track daily attendance and communicate issues. Just seen your supervisors.
- Schedule daily bus operator assignments
- Data entry for a variety of reports.
- Updates daily and monthly reports.
- Answer phone calls and provide excellent customer service.
- Maintain cleanliness of dispatch office.
- Training New, dispatchers and lead supervisors.
- Perform other related duties as assigned.
- Ensured compliance with safety regulations and company policies.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Participated in team meetings discussing changes in procedures or processes.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Assigned drivers to appropriate routes based on customer needs.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Updated records of driver locations, delays, and cancellations.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Received and dispatched calls for emergency services.
- Verified driver credentials prior to assigning them a route or task.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Maintained logs of all incoming calls and assigned tasks.
- Developed strategies for improving efficiency within the dispatch department.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
Road Supervisor
Circulator (RATPDEV)
Washington, DC
11.2017 - Current
- Day today evaluation reports.
- Assist bus, operators, and accident reports and safety violation documents.
- Oversee bus operators on the road.
- Correct Safety problems on the route/saying wow, documenting violations.
- Evaluate and monitor bus, operator, safety, and performance.
- Perform other related duties as assigned.
- Supervise bus operators.
- May assist emergencies and or law-enforcement in medical or other types of emergencies.
- Respond to any investigate complaints.
- Maintain timely and accurate records what service interruptions bus changes and other reports is assigned.
- Investigate and reports on accidents or incidents, including handling the collecting and photographing of vehicles, measurements interviewing of witnesses.
- Excellent communication skills, both written and oral.
- Analyzed traffic patterns and identified areas requiring additional resources or modifications in order to improve efficiency.
- Developed short-term and long-term strategies for improving roadway conditions while minimizing bus bunching.
- Resolved conflicts between operator and passengers.
- Inspected roads to identify deficiencies and potential hazards; coordinated with other departments to ensure proper repairs and or detours were made.
- Operated machines and equipment to complete work assignments or to assist operations.
- Dispatched personnel and vehicles in response to telephone or radio reports of emergencies.
- Enforced strict safety rules and regulations to protect operators/ passengers and minimize company liability.
Tour Bus Driver
Big Bus Tour
Washington, DC
08.2016 - 08.2017
- Greeted passengers and provided information about the tour route.
- Inspected vehicle before each trip to ensure it was in safe operating condition.
- Followed applicable traffic laws, speed limits, and road regulations while driving bus.
- Ensured that all required documents were up-to-date and available for inspection, if needed.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Completed daily logs detailing any incidents or issues encountered during trips.
- Verified accuracy of paperwork related to time sheets, log books, fuel receipts, and other documentation as required by company policy.
- Provided commentary on sights and attractions during tours.
- Assisted passengers with loading, unloading luggage onto, off the bus.
- Conducted pre-trip inspections prior to departure from terminal to verify operational readiness of vehicles.
- Monitored weather conditions along tour routes and adjusted accordingly for safety reasons.
- Performed minor maintenance tasks such as checking oil levels or tire pressure when needed.
- Coordinated with dispatchers regarding pick-up and drop off locations for scheduled stops along tour route.
- Adhered strictly to all local laws governing transportation services.
- Assisted disabled passengers as necessary in boarding or exiting the bus.
Bus Operator- Storyteller/Narrator
Old town trolley tours
Washington, DC
02.2015 - 08.2016
- Maintained the cleanliness of buses, including sweeping, mopping, scrubbing and vacuuming interior surfaces.
- Stopped buses at designated locations according to schedule and allowed sufficient time for loading and unloading passengers.
- Recorded accurate mileage logs for each shift worked in accordance with company policies.
- Provided courteous customer service at all times while interacting with riders and colleagues alike.
- Responded quickly and calmly to emergency situations such as medical emergencies or accidents involving the bus.
- Reported any mechanical issues or passenger disturbances to supervisors immediately.
- Performed pre-trip inspections on vehicles, ensuring that all safety equipment was in proper working order.
- Adhered to set schedules while operating buses safely along assigned routes.
- Provided safe and reliable transportation for passengers to their destinations.
- Inspected interior of bus after each trip for any lost items left behind by passengers.
- Monitored traffic conditions along assigned routes and adjusted speed accordingly.
- Communicated route information to passengers during trips as needed.
- Notified dispatch personnel whenever a scheduled stop is missed due to traffic congestion or other unforeseen circumstances.
- Assisted disabled passengers with boarding and exiting the bus at designated stops.
- Documented incidents occurring during shifts including but not limited to accidents, delays, passenger complaints.
- Observed local laws and regulations governing public transportation operations throughout shifts.
- Enforced fare collection policies by collecting fares from passengers.
- Provided accurate information regarding ticket prices, schedule details and stowing of baggage and answered passenger questions.
- Assisted passengers with stowing and retrieval of various items, including luggage, briefcases, and wheelchairs.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Collected tickets or cash fares from passengers.
- Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
- Announced stops to passengers.
Education
High School Diploma -
Cardozo High School
Washington, DC06-2006
Skills
- Commercial drivers license (CDL)
- Class B license, passenger endorsements
- Strategic Planning
- Process Improvement
- Schedule development
- Data Analytics
- Staff Management
- Staff Discipline
- Employee Motivation
- Policy Enforcement
- Goal-Oriented
- Training and mentoring
- Complex Problem-Solving
- Processes and procedures
Timeline
Dispatch and Lead Supervisor Trainer
Circulator (RATPDEV)
01.2022 - Current
Dispatcher
Circulator (RATPDEV)
11.2017 - Current
Road Supervisor
Circulator (RATPDEV)
11.2017 - Current
Tour Bus Driver
Big Bus Tour
08.2016 - 08.2017
Bus Operator- Storyteller/Narrator
Old town trolley tours
02.2015 - 08.2016
High School Diploma -
Cardozo High School
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