Marquita Ferguson
Brooklyn,NY
Summary
Professional with experience in student enrollment, database management and customer service. Expertly manages database software and systems and provides superior support for diverse needs. Knowledgeable about student information management systems and best practices in education. Knowledgeable about related regulations and best practices. Eager to help students and other staff efficiently specifically with collaboration. Highly dependable, ethical and reliable student support and leadership experience. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
19
19
years of professional experience
Work History
Registrar Coordinator/ Undergraduate Degree Auditor
CUNY – Baruch College City University Of NY,
09.2017 - Current
- 600-800 graduation audits processed per semester-Spring/Summer(2 sessions) /Fall via Oracle PeopleSoft application (CUNYfirst/DegreeWorks)
- Process graduation applications 800-1000 per academic year
- Spring 2023 audited the largest graduating class at Baruch College of nearly 3000 students increased by approximately 50% with an expedited processing date
- Developed and implemented registration policies, procedures and timelines for smooth administration processes
- Facilitated student registration with admissions and records departments for smooth administration processes
- Responsible for weekly/monthly reporting of graduation audits processed
- Degree Works system used for processing/updating degree requirements
- Process Liberal Arts minor forms as needed
- Diploma application (Parchment) processing and Diploma printing per semester
- Student Enrollment/Drop/Swap Course via CUNYfirst during all semesters average
- Resolve student registration and enrollment issues per semester
- Timesheet Administration
- Provide front desk, virtual front desk and call center customer service daily average 25-50 students
- Member of The Weissman Of Arts and Sciences Undergraduate Curriculum Committee
- Member of The Zicklin School of Business Graduate Curriculum Committee
- Monitor enrollment processes to meet regulations and accreditation standards
- Update CUNYfirst system with latest information to keep student records current and accurate
- Coordinate freshman/transfer orientations and registration sessions
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews
FYS 1000 First Year Seminar/ Instructor/lecturer
CUNY – City University of NY, Baruch College
08.2022 - 12.2022
- Provided full course materials for FYS class of 31 students per session
- Provide guidance of college experience within Baruch Colleg
- Conducted engaging in-class discussions to facilitate learning and encourage participation
- Created syllabus and instructional plans for each class session in accord with stated course objectives
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback
- Designed and implemented various educational activities and programs to meet student needs
- Taught diverse student population by employing various learning styles and abilities
- Created class/ group assignments via both written and electronically
- Graded all assignments for students as well provided constructive feedback
- Engage and connect with students both in and outside of the classroom to encourage academic and personal success throughout their college career
- Provided office hours outside of class hours to meet with students if necessary
- Evaluated and supervised student activities and performance levels to provide reports on academic progress
- Built strong rapport with students through class discussions and academic advisement
Train Operator
MTA-New York City Transit Authority-NY, NY
09.2016 - 06.2017
- Operated six types of equipment throughout NYC transit system
- R46, R32, R42, R143, R160, R68 & R68A
- Expertly operated passenger trains on various subway lines utilizing a complex switching system
- Customer service assistant
- Maintained records of train movements, daily logs and train performance reports
- Triggered track switches and activated traffic signals by operating controls
- Delivered key information to flag personnel to promote safety during construction and compliance to operating rules
- Inspected tracks to identify faults such as broken rails or malfunctioning switches
CUNY Office Assistant III- Office of the Registrar
CUNY – City University of NY, Kingsborough Community College, Brooklyn, NY
03.2014 - 09.2016
- Provided reporting to Bursar's office with students' duplicate records, utilizing Excel
- Handled reporting for academic probation and dismissal
- Processed National Student Clearing House verification requests
- Assisted Associate Registrar with special projects
- Handled transcript notations for Honors and special course information as needed
- Researched and resolved student's issues on incoming calls
- Processed transcript requests and grade changes.
- Collaborated with various departments to complete assigned tasks
- Input data into spreadsheets and databases
CUNY Office Assistant II- Office of the Registrar
CUNY – City University of NY, Kingsborough Community College, Brooklyn, NY
03.2013 - 03.2014
- Processed grade changes and transcript requests
- Researched inquiries and achieved transcript requests utilizing Microfiche
- Prepared various reports in Excel for bursar's office
- Prepared final and make-up exams for distribution each semester.
CUNY Office Assistant I - Office of the Registrar
CUNY – City University of NY, Baruch College, NY, NY
03.2010 - 03.2013
- Provided solutions to students through call center inquiries
- Processed permit applications and updated information via ESIMS System
- Updated students' transcript records utilizing BOSS SYSTEM
- Handled high volume emails, filing, faxing, copying
- Reviewed and distributed incoming transcripts
- Processed reentry applications
- Worked with coordinators of the Registrar's office on special projects.
Telephone Rep. Hospital Claims/Provider Service (Incoming call center)
1199 National Benefit Fund, NY, NY
03.2005 - 09.2008
- Assisted 1199 providers with claim status 60+ calls daily
- Verified member eligibility and benefits
- Created call trackers to display detailed information regarding each individual call
- Submitted claims to processing department without errors.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
Education
M.S. Ed. - Higher Education Administration
Baruch College
NY,NY01.2022
Bachelor of Arts Degree - Liberal Arts And Sciences
Baruch College
NY,NY05.2016
Skills
- Academic Appointment Scheduling
- Database Administration
- Monthly /Quarterly / Year End Reports
- Academic Year-end processes
Timeline
FYS 1000 First Year Seminar/ Instructor/lecturer
CUNY – City University of NY, Baruch College
08.2022 - 12.2022
Registrar Coordinator/ Undergraduate Degree Auditor
CUNY – Baruch College City University Of NY,
09.2017 - Current
Train Operator
MTA-New York City Transit Authority-NY, NY
09.2016 - 06.2017
CUNY Office Assistant III- Office of the Registrar
CUNY – City University of NY, Kingsborough Community College, Brooklyn, NY
03.2014 - 09.2016
CUNY Office Assistant II- Office of the Registrar
CUNY – City University of NY, Kingsborough Community College, Brooklyn, NY
03.2013 - 03.2014
CUNY Office Assistant I - Office of the Registrar
CUNY – City University of NY, Baruch College, NY, NY
03.2010 - 03.2013
Telephone Rep. Hospital Claims/Provider Service (Incoming call center)
1199 National Benefit Fund, NY, NY
03.2005 - 09.2008
M.S. Ed. - Higher Education Administration
Baruch College
Bachelor of Arts Degree - Liberal Arts And Sciences
Baruch College
Similar Profiles
Sean St. JamesSean St. James
FYS Professor at Baruch College, CUNYFYS Professor at Baruch College, CUNY
Helena SagailleHelena Sagaille
Research Assistant at Research FoundationThe City University Of New York At Baruch CollegeResearch Assistant at Research FoundationThe City University Of New York At Baruch College
Ibrahim GberieIbrahim Gberie
Orientation Leader at Baruch College, The City University of New YorkOrientation Leader at Baruch College, The City University of New York