Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Arbitration Agreement
Timeline
Generic

Marquita Foster

North,AR

Summary

Risk management professional prepared to excel in this role. Proven ability to identify, assess, and mitigate risks, ensuring organizational resilience. Strong focus on collaborative teamwork and delivering results under changing conditions. Adept at developing risk management strategies, conducting thorough analyses, and implementing effective controls. Recognized for reliability, adaptability, and strategic thinking.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Operations Risk Manager /Drug Test Administrator

Rock Region METRO.
09.2024 - 06.2025
  • Assisted in identifying potential risks through thorough analysis of company operations.
  • Supported development of risk management policies to enhance organizational compliance.
  • Participated in training sessions to learn regulatory frameworks and risk assessment methodologies.
  • Collaborated with team members to gather data for risk evaluation reports.
  • Engaged in regular monitoring of industry trends to identify emerging risks.
  • Contributed to the implementation of risk mitigation strategies across projects.
  • Maintained documentation related to risk assessments and compliance audits for review purposes.
  • Conducted regular audits of existing policies and procedures, ensuring their continued effectiveness in addressing organizational goals related to mitigating risks.
  • Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
  • Developed strong relationships with internal stakeholders, promoting a culture of risk awareness and accountability.
  • Streamlined communication channels between various departments, ensuring timely sharing of critical risk information.
  • Trained employees on risk management best practices, empowering them to make informed decisions regarding potential risks.
  • Reduced operational risks by implementing robust risk management strategies and procedures.
  • Supported executive decision-making by providing accurate and timely reports on enterprise-wide risk exposure levels.
  • Enhanced risk identification processes for early detection and mitigation of potential threats.
  • Improved company''s risk profile with comprehensive risk assessments and reporting mechanisms.
  • Achieved regulatory compliance by ensuring adherence to industry standards and guidelines related to risk management.
  • Instituted regular safety inspections and hazards management strategies to keep operations compliant.

Lead Service Supervisor/ Liaison Risk Management

Rock Region METRO
12.2023 - 09.2024
  • Supervised daily operations to ensure team efficiency and adherence to company policies.
  • Assisted in training new staff on service protocols and operational procedures.
  • Monitored service quality, providing feedback to enhance customer satisfaction levels.
  • Coordinated schedules and assignments to optimize workforce productivity.
  • Addressed customer inquiries and resolved issues promptly to maintain positive relations.
  • Conducted regular team meetings to communicate goals and expectations effectively.
  • Maintained accurate records of service activities and employee performance metrics.
  • Handled customer complaints and inquiries.
  • Assisted with training and development of team members.
  • Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
  • Managed daily operations of the service department, maintaining a high level of organization and productivity.
  • Updated job knowledge by attending workshops, training sessions and educational opportunities.
  • Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
  • Assisted in the recruitment process for new hires within the service department, contributing valuable input on candidate suitability based on experience requirements.
  • Reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.
  • Enhanced team performance by implementing effective training programs and regularly evaluating staff progress.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
  • Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
  • Successfully communicated with entities inside and outside of business.

Travel Center Supervisor

Rock Region METRO
10.2022 - 12.2023
  • Supervised daily operations, ensuring compliance with safety regulations and efficiency standards.
  • Trained and mentored staff on center protocols and best practices for customer service.
  • Implemented process improvements that enhanced workflow efficiency and reduced operational delays.
  • Monitored inventory levels, coordinating restocking efforts to maintain optimal supply availability.
  • Continuously monitored industry trends to stay current on best practices related to center supervision.
  • Ensured compliance with local, state, and federal regulations regarding workplace safety and employment laws.
  • Served as a liaison between employees and upper management, fostering open communication channels that ultimately resulted in improved overall center performance.
  • Increased customer satisfaction by addressing concerns promptly, resolving issues efficiently, and maintaining a professional demeanor at all times.
  • Conducted regular performance evaluations for staff members, identifying areas for improvement and offering constructive feedback for career development purposes.
  • Developed strong relationships with vendors, ensuring timely delivery of materials necessary for daily operations.
  • Managed daily operations in a fast-paced environment while ensuring adherence to safety regulations and company policies.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Kept high average of performance evaluations.
  • Improved office operations by automating client correspondence, record tracking and data communications.

Transportation Service Supervisor

Rock Region METRO
10.2020 - 10.2022
  • Supervised daily operations, ensuring compliance with safety regulations and service standards.
  • Trained and mentored team members to enhance performance and improve customer interactions.
  • Implemented process improvements that increased service efficiency and reduced operational delays.
  • Coordinated scheduling and resource allocation to optimize service delivery across multiple routes.
  • Monitored service metrics, providing insights to management for strategic decision-making.
  • Conducted regular performance reviews for staff members, identifying areas for growth and providing constructive feedback.
  • Assisted with training and development of team members.
  • Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
  • Managed daily operations of the service department, maintaining a high level of organization and productivity.

ADA Transportation Operator

Rock Region Metro
06.2020 - 10.2020
  • Operated transit vehicles safely, ensuring timely service delivery across designated routes.
  • Conducted pre-trip inspections on vehicles, identifying maintenance needs and ensuring compliance with safety standards.
  • Assisted passengers with boarding and disembarking, providing exceptional customer service and addressing inquiries.
  • Monitored traffic patterns and adjusted routes proactively to minimize delays during peak hours.
  • Trained new operators in vehicle operation protocols, safety measures, and customer interaction techniques.
  • Maintained accurate logs of vehicle usage, incidents, and passenger feedback for management review and process enhancement.
  • Adhered to all company policies, federal regulations, and industry standards while operating vehicles safely and efficiently under various road conditions.
  • Completed routes smoothly to maximize productivity and minimize delays.

Transit Bus Operator

Rock Region METRO
02.2020 - 06.2020
  • Operated transit buses safely across designated routes, ensuring timely arrivals and departures.
  • Monitored passenger behavior to maintain a safe, respectful environment during transportation.
  • Conducted pre-trip inspections to verify vehicle safety and compliance with regulations.
  • Communicated effectively with dispatch and passengers regarding route changes or delays.

School Bus Driver

North Little Rock School District
08.2018 - 02.2020
  • Transported students safely to and from school, adhering to all safety protocols and traffic regulations.
  • Conducted pre- and post-trip inspections to ensure vehicle safety and compliance with maintenance standards.
  • Communicated effectively with parents, teachers, and school administrators regarding schedules and student needs.
  • Managed student behavior during transit, promoting a safe and respectful environment on the bus.
  • Documented incidents and maintained accurate records of daily routes, stops, and passenger counts.

Rural Mail Carrier

USPS
06.2017 - 08.2018
  • Delivered mail and packages efficiently across designated rural routes.
  • Maintained accurate records of deliveries, ensuring compliance with postal regulations.
  • Provided excellent customer service by addressing inquiries and resolving issues promptly.
  • Operated postal delivery vehicles safely while adhering to traffic laws and safety protocols.

Document Examiner Supervisor

Arkansas Department of Finance and Administration
01.2011 - 08.2015
  • Analyzed document authenticity, identifying discrepancies and ensuring adherence to legal standards.
  • Conducted thorough examinations of handwriting and typewritten documents for forensic investigations.
  • Developed detailed reports summarizing findings, enhancing communication with legal teams and stakeholders.
  • Established best practices for document verification processes, improving accuracy in assessments.

Suspense Customer Service Examiner

Arkansas Department of Finance and Administration
02.2007 - 01.2011
  • Evaluated compliance with regulatory standards to ensure operational integrity.
  • Conducted detailed examinations of documents for accuracy and consistency.
  • Collaborated with cross-functional teams to streamline examination processes.
  • Developed and implemented training materials for new examiners, enhancing team proficiency.

Education

Associate of Science - Funeral Science

University Arkansas Hope/Texarkana
Hope, AR
05-2017

Operational Risk Management Certificate - Risk Management

Alison
Online
03-2025

Introduction To Risk Management Certificate - Risk Management

Alison
Online
03-2025

Skills

  • Claims assessment
  • Equity risk management
  • Internal controls
  • Counterparty risk management
  • Risk mitigation

Accomplishments

  • Supervised team of 98 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • CRMA - Certified Risk Management Assurance

Arbitration Agreement

This Arbitration Agreement is a contract and covers important issues relating to your rights., claims and disputes arising out of or related to your application and selection for employment, employment (if you are hired), termination of your employment, claims under any federal, state, or other governmental law, statute, regulation, ordinance, or common law, claims for workers' compensation benefits, claims for benefits under employee benefit plans covered by the Employee Retirement Income Security Act of 1974, claims that are not subject to predispute arbitration agreement as provided by the Sarbanes Oxley Act, claims against a contractor that are not subject to an arbitration agreement as provided by the Department of Defense Appropriations Act, disputes that an applicable federal statute expressly states cannot be arbitrated, disputes that are not subject to a pre-dispute arbitration agreement under the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act, The parties agree to bring any claim or dispute on an individual basis only., The parties agree to arbitrate PAGA claims on an individual basis only., You and WM will mutually select the neutral arbitrator., You and WM are entitled to adequate civil discovery sufficient to explore the factual basis of the claims and defenses asserted., The arbitrator may award any remedy to which a party is entitled under applicable law., Federal Arbitration Act, Texas Arbitration Act, If any provision of this Arbitration Agreement is deemed to be invalid, unenforceable, unconscionable, void, or voidable, in whole or in part, such provision shall be severed from this Arbitration Agreement., 2023-10-01

Timeline

Operations Risk Manager /Drug Test Administrator

Rock Region METRO.
09.2024 - 06.2025

Lead Service Supervisor/ Liaison Risk Management

Rock Region METRO
12.2023 - 09.2024

Travel Center Supervisor

Rock Region METRO
10.2022 - 12.2023

Transportation Service Supervisor

Rock Region METRO
10.2020 - 10.2022

ADA Transportation Operator

Rock Region Metro
06.2020 - 10.2020

Transit Bus Operator

Rock Region METRO
02.2020 - 06.2020

School Bus Driver

North Little Rock School District
08.2018 - 02.2020

Rural Mail Carrier

USPS
06.2017 - 08.2018

Document Examiner Supervisor

Arkansas Department of Finance and Administration
01.2011 - 08.2015

Suspense Customer Service Examiner

Arkansas Department of Finance and Administration
02.2007 - 01.2011

Associate of Science - Funeral Science

University Arkansas Hope/Texarkana

Operational Risk Management Certificate - Risk Management

Alison

Introduction To Risk Management Certificate - Risk Management

Alison

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