Marquita George
Morgantown,West Virginia
Summary
Dedicated and empathetic Medical Assistant offering experience in direct/hybrid patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Behavioral Health Office Administrator
Psimed
Morgantown, West Virginia
07.2022 - 09.2023
- Coordinated and managed daily administrative operations of the office.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Explained company personnel policies, benefits and procedures to employees or job applicants. Personally constructing the office policies and procedures handbook.
- Worked with cross-functional teams to achieve goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Answered 100+ calls per shift to assist with customer questions and concerns.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Leveraged CUREMD skills to input and compile data gathered from various sources.
- Leveraged EMR skills to input and compile data gathered from various sources.
- Collaborated with others to discuss new opportunities.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
- Assigned work and monitored performance of project personnel.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Organized and maintained filing systems, including electronic databases and records.
- Created memos, letters and other documents, fostering internal and external communication.
- Prepared special reports by collecting, analyzing and summarizing information from various sources.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Checked figures, postings and documents for correct entry, mathematical accuracy, and proper codes.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Processed financial documents, contracts, expense reports and invoices.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Provided assistance with the planning of events such as staff meetings or conferences.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Maintained customer confidence and protected operations by keeping information confidential.
- Produced thorough, accurate and timely reports of project activities.
- Recruited and trained new employees to meet job requirements.
Military Spouse/Stay at Home Parent
Self-employed
Boston, Massachusetts
08.2008 - 08.2022
- Mastered the art of adapting to unique situations and finding creative solutions
- Volunteered twice a week mentoring and welcoming new military families
- Mastered project management and independently managed several PCS military moves
- Maintained family finances and adhered to a strict budget
- Handled tax returns, personal property taxes, and home and vehicle maintenance and repair expenses
- Achieved cost-savings by developing functional solutions to problems.
Pharmacy Technician
Brookes Pharmacy
Billerica, Massachusetts
02.2007 - 07.2008
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Assisted in training new employees on pharmacy procedures.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Prepared and processed medical insurance claim forms and records.
- Managed filing of prescriptions, both electronically and manually.
- Established or maintained medications and other patient profiles.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Verified accuracy of medication labels before they were dispensed to customers.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Promoted supplement and nutritional products to maximize sales and customer wellness.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Entered prescription information into computer databases.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Interpreted and processed medication orders under supervision of pharmacist.
- Organized work areas so that everything was easily accessible when needed.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Received payment from customers and processed credit card transactions when necessary.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Operated cash registers to accept payments from customers.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Maintained proper storage and security conditions for drugs.
- Provided education materials about medications to patients upon request.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Verified prescriptions and drug labels, documents and packages.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Mixed pharmaceutical preparations according to written prescriptions.
- Answered telephones to respond to questions or requests.
- Prepared prescription transfers to other pharmacies.
- Restocked shelves with new supplies of medications as needed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered products to customer locations on time.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Understood and followed oral and written directions.
- Maintained updated knowledge through continuing education and advanced training.
Lead Pharmacy Technician
Med-Fast Pharmacy
Waynesburg, Pennsylvania
12.2004 - 01.2007
- Maintained awareness of government regulations, health insurance changes and financing options.
- Monitored inventory levels and placed orders for pharmaceutical products as needed.
- Reviewed prescriptions for accuracy prior to filling them out.
- Advised pharmacists on proper storage techniques of drugs.
- Communicated with patients with compassion while keeping medical information private.
- Verified and filled over 300 prescriptions per day in busy retail pharmacy setting.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Performed clerical duties such as filing, answering phones, data entry.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Audited medication dispensing activities to ensure accuracy and safety.
- Analyzed patient medication profiles to identify potential problems or interactions.
- Communicated effectively with customers, colleagues, supervisors.
- Coordinated with physicians and insurance companies for prescription refills.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Conducted regular performance reviews of pharmacy technicians.
- Maintained clean and organized pharmacy shelving and work areas.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Assisted in training and evaluating new pharmacy technicians.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Resolved customer complaints regarding prescription orders.
- Ensured that all staff members adhered to established protocols.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Established and updated patient profiles, medications and insurance details.
- Explained policies, procedures and services to patients.
- Maintained records management system to process personnel information and produce reports.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Compiled customer demographic, allergy and medical history background.
- Maintained records of medications dispensed to patients.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
Medical Office Receptionist
Wedgewood Family Practice & Psychiatry Associates
Morgantown, West Virginia
11.2003 - 12.2004
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Answered phone calls to provide assistance, information and medical personnel access.
- Scheduled patient appointments, collected co-pays and verified insurance coverage.
- Protected patients by observing strict HIPAA guidelines.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Greeted office patients daily by telephone, email or in person.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Scheduled and confirmed patient appointments and consultations.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Assisted with check-in, check-out procedures for all incoming, outgoing patients.
- Handled confidential paperwork related to patient visits according to HIPAA regulations.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Responded to messages from physicians, nurses and other healthcare staff in a timely manner.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Took messages from patients and promptly relayed to appropriate staff.
- Prepared charts for upcoming appointments; updated existing charts with current information as needed.
- Managed daily operations of front desk including cash handling activities when necessary.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Adhered to company policies while providing excellent customer service to all patients.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Checked patients in and out for appointments and collected co-payments.
Education
CCMA Program Certificate - Clinical Certified Medical Assisting
Stepful
Detroit, MI01-2024
Associate of Applied Science - Pharmacy Technology
Penn Foster Career School
Scranton, PA07-2004
High School Diploma -
Waynesburg Central High School
Waynesburg, PA05-2002
Skills
- Medical Terminology
- Maintaining Confidentiality HIPPA Regulations
- IDX Appointment Scheduling
- Advanced Anatomy Knowledge
- Quick Problem Solver
- Direct Patient Care
- Calm and Level-Headed Under Duress
- Proper Sterilization Techniques
- Insurance Claims
- Understands Medical Procedures
- Medical Procedures
- Patient Management
- Compassionate
- First Aid
- Understanding of Medical Laws
- Stocking Supplies
- Conflict Resolution Abilities
- Restocking Lab Supplies
- Valid PA Driver's License
- CPR
- Certified in Basic Life Support (BLS)
- Medical Transcription
- Customer Service
- Medical Terminology
- ICD-10-CM Z Coding
- Scheduling
- Spreadsheet Development
- Staff Management
- Telephone Reception
- Scheduling Appointments
- Clinical/Hybrid Setting Experience
- CUREMD Expertise
- Office Administration
Certification
- Current BLS Certification
- Current CPR Certification
- Current NHS - CCMA Certification
- Pharmacy Technician PTCB Certification- 2004-2006
References
References available upon request.
Timeline
Behavioral Health Office Administrator
Psimed
07.2022 - 09.2023
Military Spouse/Stay at Home Parent
Self-employed
08.2008 - 08.2022
Pharmacy Technician
Brookes Pharmacy
02.2007 - 07.2008
Lead Pharmacy Technician
Med-Fast Pharmacy
12.2004 - 01.2007
Medical Office Receptionist
Wedgewood Family Practice & Psychiatry Associates
11.2003 - 12.2004
CCMA Program Certificate - Clinical Certified Medical Assisting
Stepful
Associate of Applied Science - Pharmacy Technology
Penn Foster Career School
High School Diploma -
Waynesburg Central High School
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