Joanne Noel
Southfield
Summary
Professional with significant experience in medical office environments, prepared for this role. Proven track record in managing patient records, scheduling appointments, and ensuring efficient office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in medical terminology, electronic health records, and patient communication, valued for reliability and flexibility.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Retail Account Specialist
JPMORGAN CHASE,
01.2024 - Current
- Streamlined account management processes for improved efficiency and client retention.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Managed order fulfillment process efficiently, ensuring timely delivery of products to client locations.
- Conducted regular account reviews for optimization purposes, proactively addressing any areas requiring attention or improvement.
- Collaborated with team members to achieve monthly sales targets and drive revenue growth.
- Reconciled customer accounts and identified discrepancies for further investigation.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Negotiated prices, terms of sales and service agreements.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- • Engage with 80-120 clients daily in a metrics-driven, virtual call center environment, utilizing advanced technology
to deliver top-tier support.
Office Manager/Customer Service Representative Team Lead
Keith Scales Insurance Agency
03.2014 - 01.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
- Completed bi-weekly payroll for 25 employees.
- Kept high average of performance evaluations.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Senior Client Service Specialist
Binson’s Medical Supply Company
02.2008 - 03.2014
- Coordinated with internal stakeholders to address client needs effectively, acting as the primary point of contact for escalations or high-priority concerns.
- Provided expert guidance on product offerings and services available to clients, ensuring they received optimal value from their investments with the company.
- Managed a portfolio of high-value clients, providing personalized service tailored to individual needs and preferences.
- Collaborated with cross-functional teams to deliver exceptional client support, resulting in increased customer retention and satisfaction levels.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Collaborated with other departments to develop ways to increase customer satisfaction.
Patient Admitting Representative
Vanderbilt Medical Center
01.2006 - 02.2008
- Ensured accurate data entry to maintain up-to-date patient records and facilitate smooth billing processes.
- Facilitated smooth transitions between shifts by maintaining comprehensive handoff notes for incoming Patient Admitting Representatives.
- Contributed to the development of departmental policies and procedures, ensuring continued adherence to industry standards and best practices.
- Liaised with other departments to resolve issues related to admissions, discharges, or transfers swiftly and accurately.
- Handled complex cases involving multiple insurance providers or unique billing situations, ensuring proper reimbursement and minimizing financial risks to the facility.
- Enhanced patient satisfaction by efficiently managing the admitting process and addressing concerns promptly.
- Coordinated bed assignments with nursing staff, optimizing room utilization and improving overall hospital operations efficiency.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations, safeguarding sensitive data at all times.
- Consistently met performance targets related to speed, accuracy, and volume of patients registered daily.
- Verified insurance coverage and secured pre-authorizations as needed to guarantee proper reimbursement for services rendered.
- Expedited emergency admissions by prioritizing tasks effectively during high-pressure situations.
- Supported revenue cycle initiatives by diligently reviewing accounts receivable reports and collaborating closely with billing teams.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Taught patients and families to use at-home medical equipment.
Education
Bachelor of Science - Criminal Justice
Wayne State University
Detroit, MISkills
- Goal oriented
- Brand awareness
- Effective negotiation
- Performance tracking
- ICD-10 Coding
- MS Office Suite
- EMR / EHR
- Insurance claims
Certification
Life Insurance Agent
Timeline
Retail Account Specialist
JPMORGAN CHASE,
01.2024 - Current
Office Manager/Customer Service Representative Team Lead
Keith Scales Insurance Agency
03.2014 - 01.2024
Senior Client Service Specialist
Binson’s Medical Supply Company
02.2008 - 03.2014
Patient Admitting Representative
Vanderbilt Medical Center
01.2006 - 02.2008
Bachelor of Science - Criminal Justice
Wayne State University