Marquita Grimsley

Checked vacant ready rooms, made boards, helped guests, Stocked utility closet, cleaned rooms, did laundry, made sure all rooms was ready to be checked out.

• Enhanced room cleanliness by thoroughly inspecting and maintaining high standards for all areas of the property.
• Restocked room supplies such as drinking glasses, soaps, shampoos, writing supplies and minibars.
• Replenished guest room toiletries such as soap, shampoo, and paper products.
• Removed soiled sheets, washcloths and towels.
• Inspected lobbies, rooms, halls and offices to determine levels of cleanliness.
• Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
• Dusted and polished surfaces to achieve attractive shine.
• Prepared rooms with top-notch standards every time.
• Trained other staff members by physically demonstrating complex tasks.
• Met requests for guests for extra towels, ice buckets, pillows and blankets.
• Assisted Housekeeper Manager in creating weekly rosters that maximized efficiency while accommodating individual employee preferences.
• Responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality..
• Improved guest satisfaction by promptly addressing and resolving housekeeping concerns and requests.
• Made beds quickly to maximize team efficiency.
• Handled guest complaints about housekeeping services and referred problems to management.
• Inspected condition of all vacant rooms at beginning of shift.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
• Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

Packed doors to be shipped to shipping

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.