Marquita Haley
Philadelphia,PA
Summary
Experienced business professional with 20+ years of expertise in communication facilitation and problem-solving. Strong organizational and communication skills enable effective collaboration with teams in fast-paced environments. Committed to delivering high-quality results, I thrive on challenges and continuously seek opportunities for growth and improvement.
Overview
17
17
years of professional experience
Work History
Remote Service Coordinator
Innovative Underwriters
07.2022 - Current
- Serves as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Manages a high volume of client requests, ensuring timely and effective service delivery.
- Promoting superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintains accurate records of all service activities, facilitating smooth communication between clients, case management and life insurance carriers.
- Resolves customer and agent complaints to drive satisfaction and loyalty.
- Streamlined processes within the virtual workspace, improving productivity and efficiency among remote colleagues.
Administrative Assistant for GI Surgery
The Hospital of the University of Pennsylvania
01.2022 - 07.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinating and scheduling surgical procesures.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Patient Service Representative
The Children's Hospital of Philadelphia
02.2015 - 08.2020
- Primarily exercising strong communication and customer service skills
- EPIC EMR systems trained and highly skilled
- Accomplishing the following responsibilities both in-office and remotely, while answering an average of 80+ incoming calls daily
- Accurately and efficiently registering, scheduling and routing calls based on the need(s) of the patient and/or patient family
- Adhering to all HIPAA and patient safety guidelines
- Consistently, utilizing time management skills and performing various functions such as responding to emails/staff messages, retrieving department messages, preliminary insurance and benefits verification, patient troubleshooting etc
- Demonstrating strong leadership and teamwork abilities, by performing all duties while working remotely independently and providing staff support when needed
- Additionally, I assisted with the vetting of new hire recruitment(s); while also providing on the job systems training and customer service training supporting office productivity and patient satisfaction.
Professional Bank Teller
Bank of America
07.2010 - 03.2012
- Handling customers banking transactions i.e
- Negotiating bank checks for cash and/or deposit, process credit card, mortgage, and various loan payments in a fast and efficient manner
- Protecting customer and banking center financial information
- Maintaining a steady customer flow
- Providing product knowledge to customers for their banking ease and efficiency
- Working primarily in a team but at times in an independent capacity and maintaining my professional integrity.
Patient Service Representative
Society Hill Pediatrics
11.2007 - 04.2010
- Checking patients into the office upon their arrival and assisting with any follow up scheduling during check out
- Answering all incoming calls and directing to the appropriate personnel
- Multi-tasking effectively while maintaining a steady patient flow
- Patient registration and insurance verification
- Submitting patient referrals and authorizations based on patient need(s)
- Problem solving while delivering outstanding customer service.
Education
High School Diploma -
Overbrook High School
Philadelphia, PA06.2002
Skills
- Front Office
- Customer Service
- Call Center
- ICD-9
- EMR Systems
- Insurance Verification
- Medical Office Experience
- Banking
- Microsoft Office
- Conflict resolution
- Firm and dedicated work ethic
- Adaptability
Assessments
Customer focus & orientation, Proficient, 07/01/21, Responding to customer situations with sensitivity
Personal Information
Title: Customer Service Professional
Timeline
Remote Service Coordinator
Innovative Underwriters
07.2022 - Current
Administrative Assistant for GI Surgery
The Hospital of the University of Pennsylvania
01.2022 - 07.2022
Patient Service Representative
The Children's Hospital of Philadelphia
02.2015 - 08.2020
Professional Bank Teller
Bank of America
07.2010 - 03.2012
Patient Service Representative
Society Hill Pediatrics
11.2007 - 04.2010
High School Diploma -
Overbrook High School
Similar Profiles
Dustin StreetDustin Street
National Commercial Practice Leader at Coast Underwriters Ltd.National Commercial Practice Leader at Coast Underwriters Ltd.
Ted PatstonTed Patston
Lloyd's of London Insurance market experience at Multiple Brokers and UnderwritersLloyd's of London Insurance market experience at Multiple Brokers and Underwriters
Emily DeatonEmily Deaton
Broker Relations Associate at Covenant UnderwritersBroker Relations Associate at Covenant Underwriters
Quincy MooreQuincy Moore
Sales Associate, Personal Shopper at NordstromSales Associate, Personal Shopper at Nordstrom
CHRIS PACZEWSKICHRIS PACZEWSKI
Union Painter at Hagen ConstructionUnion Painter at Hagen Construction