MARQUITA HAMILTON
Summary
Customer Service Investigator with over 8 years of extensive expertise in resolving complex fraud claims and enhancing client satisfaction at a leading financial institution. Demonstrates strong analytical and critical thinking skills, coupled with reliability and effective interpersonal communication, to improve fraud claim handling efficiency. Committed to fostering collaborative team environments and prioritizing risk assessment to ensure seamless service delivery and customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client Frontline Support
Truist Bank
12.2024 - Current
- Provide escalation support, resolve complex fraud claims, document investigative details and statements completing claim intake process.
- Improve client satisfaction through effective resolution of claims follow up through start to finish process.
- Collaborate with team to ensure accurate documentation and resolution of claims.
Complaint Resolution Investigator
Truist Bank
06.2022 - 12.2024
- Investigate and gather detailed client claim dispute information. Recording and processing claim complaints, boosting client satisfaction and retention through effective solutions.
- Enhanced client trust by ensuring thorough investigations and clear communication.
- Managed diverse claim files, improving processing speed and accuracy across platforms.
- Investigated disputes between customers and merchants regarding billing issues and fraudulent charge claims through chat and phone communications.
LEGAL REQUEST ANALYST
LegacyTexas Bank
12.2017 - 06.2020
- Legal support in house investigations for legal holds and levies on large business account claims.
- Assist in the evaluation and investigation of legal claims against banks implementing policy and regulations.
- Responding to legal counsel to carry out judgement orders to third party garnishments and negotiate settlements and legal disputes.
DIGITAL IMAGING SPECIALIST
Mainstay legal
11.2014 - 06.2022
- Maintained a comprehensive library of digital images and ensured accuracy of metadata information associated with each image.
- Created client imaging projects with specialized software, enhancing client satisfaction.
- Developed best practices for digital imaging, leading to consistent quality improvements.
Education
No Degree - Attended
Mountain View College
Dallas, TXSkills
- Risk evaluation
- Collaborative teamwork
- Effective interpersonal communication
- Analytical reasoning
- Effective multitasking
- Consistent reliability
- Effective complaint resolution
- Performance monitoring
Certification
Completed coursework in Certificate of Basic Criminal Justice
Timeline
Client Frontline Support
Truist Bank
12.2024 - Current
Complaint Resolution Investigator
Truist Bank
06.2022 - 12.2024
LEGAL REQUEST ANALYST
LegacyTexas Bank
12.2017 - 06.2020
DIGITAL IMAGING SPECIALIST
Mainstay legal
11.2014 - 06.2022
No Degree - Attended
Mountain View College
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