Marquita Hammett
Manning,SC
Summary
To obtain a full time position in a business environment that will allows to grow with the company. A position designed to work from home with the company to represent the business with a highly professional and caring demeanor.
Overview
15
15
years of professional experience
Work History
WFH Dispatcher/Customer Service
Select Express & Logistics
02.2021 - Current
- The responsibilities include receiving calls,texts from customers about scheduling, monitoring driver logs, keeping records, addressing problems, and dispatching appropriate team members.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Conversion Supervisor/Logistics
ACS Industries
09.2017 - 11.2021
- Setting goals for performance and deadlines in ways that comply with company's plans and vision
- Organizing workflow and ensuring that employees understand their duties or delegated tasks
- Monitoring employee productivity and providing constructive feedback and coaching
- Interviewed, Hired, Trained, and Managed 25 employees.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Logistics Coordinator
Treleoni Group
02.2013 - 09.2017
- Verifies and keeps records on incoming and outgoing shipments and prepares items for shipment: Compares identifying information and counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records
- Determines method of shipment, utilizing knowledge of shipping procedures, routes, and rates
- Affixes shipping labels on packed cartons or stencils identifying shipping information on cartons, using stenciling equipment
Customer Service Representative
Cigna Healthcare
02.2009 - 02.2013
- · Address customer inquiries and provide comprehensive assistance regarding insurance policies, coverage, and benefit details
- · Resolve billing and payment inquiries and update customer information accurately in the system
- · Maintain customer records and documentation accurately ensuring confidentiality
- · Assisted customers with self-service tools to access and manage their insurance accounts
- · Conduct thorough investigations of complex claims and provide clear and concise explanations
- · Handle escalated customer complaints and deescalated tense situations with an effective resolution.
- · Cross-trained and backed up other customer service managers.
- Updated account information to maintain customer records.
Education
Bachelor of Science in Hospitality Management -
Columbia Southern University
Associate's in Business Administration -
American InterContinental University
Skills
- Administration and Business (3 years)
- Microsoft Excel
- Logistics
- Interviewing
- Google Suite
- Freight Experience
- Warehouse Management
- Customer service
- Dispatch software
- Dispatching procedures
Timeline
WFH Dispatcher/Customer Service
Select Express & Logistics
02.2021 - Current
Conversion Supervisor/Logistics
ACS Industries
09.2017 - 11.2021
Logistics Coordinator
Treleoni Group
02.2013 - 09.2017
Customer Service Representative
Cigna Healthcare
02.2009 - 02.2013
Bachelor of Science in Hospitality Management -
Columbia Southern University
Associate's in Business Administration -
American InterContinental University