Marquita Hankins
Tulsa,OK
Summary
Proven Assistant Manager at Walmart Supercenter, adept in streamlining operations to enhance customer satisfaction and improve accuracy by overseeing cash and inventory management. Skilled in operating switchboards and demonstrating strong telephone etiquette, I excel in quick learning and flexibility, significantly boosting productivity and service quality across departments.
Overview
20
20
years of professional experience
Work History
Switchboard Operator
Ascension St John Medical Center
02.2022 - Current
- Connected callers with appropriate professional, department, or business.
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
Assistant Manager
Walmart Supercenter
11.2004 - 07.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
05.1989
Skills
- Operating switchboards
- Quick-learning
- Telephone operations
- Dependability
- Flexibility
- Answering questions
- Strong telephone etiquette
- Follow-up skills
Timeline
Switchboard Operator - Ascension St John Medical Center
02.2022 - Current
Assistant Manager - Walmart Supercenter
11.2004 - 07.2019
Education of Fort Worth - ,