Marquita Harris
Jackson,TN
Summary
Dedicated and detail-oriented professional with strong customer service, troubleshooting, and software skills. Experienced in managing daily operations, including hiring, training, and supervising small teams, as well as handling employee performance and termination when necessary. Proven ability to accurately process transactions and maintain precise cash register counts. Skilled in client registration and data management, including COVID-19 client intake and compliance procedures. Known for reliability, organization, and delivering excellent service in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Phone Operator
Anserfone
2025 - Current
- Managed high-volume incoming calls, ensuring effective communication and timely responses to inquiries.
- Trained and mentored new team members on operational procedures and customer service best practices.
- Implemented process improvements that enhanced call handling efficiency and reduced wait times.
- Utilized CRM software to log interactions and track customer issues for follow-up resolution.
Cna2
Shiftkey
2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt
- Assist with daily living
Cna/ Health Screener
BrightStar Care
2022 - 2024
- Provided compassionate patient care, ensuring comfort
- Covid-19 registration
- Monitored vital signs, documenting changes to inform healthcare team of patient conditions.
- Collaborated with nursing staff to implement care plans tailored to individual patient needs.
CERTIFIED NURSING ASSISTANT
MAPLEWOOD HEALTH CARE CENTER
2017.10 - 2020
- Provide activities of daily living, including personal hygiene, feeding and ambulation for 8 residents over an 8-12-hour shift.
CERTIFIED NURSING ASSISTANT
AT HOME HEALTHCARE
2013.03 - 2018.01
- Provide activities of daily living, obtain vital signs, report abnormalities in patient condition to the primary nurse.
Education
Polysomnography Technician - undefined
Concorde Career College
06.2019
Professional Medical Coder - undefined
West TN Business College
09.2008
Computer Information Technology - undefined
Tennessee Technology Center
12.1999
Skills
Cardiopulmonary resuscitation
Customer Service
Analyze documentation, maintain records
Computer programs and software use
Team player and cultural awareness advocate
Managed and Optimize shifts for 10 new hires
Troubleshoot problems, update systems, settings up equipment
Complies with hipaa & Osha
Perform, analyze, diagnose sleep disorders, monitor brain & heart rate activity
Team player and self-starter
Phone operator
Timeline
CERTIFIED NURSING ASSISTANT
MAPLEWOOD HEALTH CARE CENTER
2017.10 - 2020
CERTIFIED NURSING ASSISTANT
AT HOME HEALTHCARE
2013.03 - 2018.01
Polysomnography Technician - undefined
Concorde Career College
Professional Medical Coder - undefined
West TN Business College
Computer Information Technology - undefined
Tennessee Technology Center
Phone Operator
Anserfone
2025 - Current
Cna2
Shiftkey
2020 - Current
Cna/ Health Screener
BrightStar Care
2022 - 2024