Marquita Jiles
Cordova,TN
Summary
Customer-oriented Store Manager offering over 8 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
4
4
years of professional experience
Work History
Store Manager
Madrag and 10 Spot
Memphis, TN
02.2023 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Developed strategies to maximize sales and profitability.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
Assistant Manager
Windsor Fashions
Memphis, TN
06.2022 - 11.2022
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Delegated daily tasks to team members to optimize group productivity.
- Directed and led employees, supervising activities to drive productivity and efficiency.
Customer Service Representative
Apple
Memphis, TN
11.2021 - 06.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Data Entry Clerk
Amazon
Memphis, TN
01.2020 - 05.2021
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Maintained updated knowledge of industry trends related to data entry operations.
- Verified accuracy and completeness of data entry into the database system.
Education
High School Diploma -
Craigmont High School
Memphis, TN05-2015
Skills
- Retail Sales Techniques
- Promotional planning
- Team Development
- Customer Service Management
- Payroll Management
- Talent Recruitment
- Operations Management
- Store operations oversight
- Shift Scheduling
- Employee Training
- Store Merchandising
- Supply Ordering
- Revenue Generation
- Report Generation
- Loss Prevention
- Retail Inventory Management
- Store opening and closing procedures
- Sales Strategies
Affiliations
- painting/ drawing
- gymnastics
- singing
- sewing
- cooking
Accomplishments
- my greatest accomplishment right now is the fact that i made store manager in 6 months.
Timeline
Store Manager
Madrag and 10 Spot
02.2023 - Current
Assistant Manager
Windsor Fashions
06.2022 - 11.2022
Customer Service Representative
Apple
11.2021 - 06.2022
Data Entry Clerk
Amazon
01.2020 - 05.2021
High School Diploma -
Craigmont High School
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