Marquita Johnson
Chicago,IL
Summary
To obtain an entry level full-time administrative or customer service oriented position that will enable me to use my abilities to gain a leadership role.
Overview
12
12
years of professional experience
Work History
General Manager
DeJour Apparel
04.2020 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- · Assist with other miscellaneous duties as needed
Loan Processor
Broadway Financial Services
07.2018 - 04.2020
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
- Utilized loan origination software to process and track loan applications.
- Assisted customers with completing loan applications and other paperwork.
- · Assist with other miscellaneous duties as needed
Delivery Associate/Dispatcher
Delivery & Distribution Solutions LLC
11.2016 - 07.2018
- Delivered same day and next day packages within the allotted time frame
- Load and unload cargo van with daily equipment needed
- Delivery packages to residents and businesses in the Chicagoland areas
- Dispatch drivers to daily routes
- Engage with drivers frequently to ensure performance is optimized
- Lead and motivate drivers to complete routes daily and in a timely manner
- Assist with other miscellaneous duties as needed.
Assistant Manager
Footlocker
11.2012 - 12.2015
- Provided customer satisfaction
- Responsible for customer communications
- Procured and monitored inventory on a daily basis
- Met store goals on a daily basis
- Handled 100-150 inbound calls throughout the week
- Checked in and shipped out company orders
- Deposited cash and checks from point of sale purchases on a daily basis
- Assist customers with purchases and questions
- Assist with other miscellaneous duties as needed.
Information Technology Department
Catalyst Charter Schools
06.2012 - 07.2014
- Collaborated with IT teams to build IT department from ground up
- Prepped computers for staff and students first usage
- Upgraded software on computers and Smart Boards as needed
- Utilized Microsoft Office to input data on a daily basis
- Created identification cards for staff and students as needed
- Installed and programmed over 300 phone lines for usage by staff company-wide
- Trained new employees to efficiently work in the IT department
- Filled paperwork as needed and kept in a locked cabinet
- Stored and organized all IT equipment/inventory in a locked cabinet
- Responsible for managing the IT help desk workstation
- Assist with other miscellaneous duties as needed.
Education
Business Management
Chicago State University
Chicago, IL12.2015
Skills
- Excellent team building and leadership skills
- Exceptional organization and planning skills
- Microsoft efficient (Word, PowerPoint, excel, access)
- Superior verbal and written communication
References
References available upon request
Timeline
General Manager
DeJour Apparel
04.2020 - Current
Loan Processor
Broadway Financial Services
07.2018 - 04.2020
Delivery Associate/Dispatcher
Delivery & Distribution Solutions LLC
11.2016 - 07.2018
Assistant Manager
Footlocker
11.2012 - 12.2015
Information Technology Department
Catalyst Charter Schools
06.2012 - 07.2014
Business Management
Chicago State University
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