Marquita Jointer
Fletcher,NC
Summary
Dynamic client specialist with a proven track record in addressing member issues to enhance satisfaction and achieve sales targets. Expertise in managing routine member needs while adhering to company standards and employing effective customer service strategies. Recognized for exceptional relationship-building skills and a strong ability to analyze and resolve problems efficiently. Committed to delivering outstanding service that drives client loyalty and business success.
Overview
5
5
years of professional experience
Work History
Sales Qualification Expert
SelectQuote Senior
09.2025 - Current
- Strengthened communication skills through regular interactions with others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to learn quickly and adapt to new situations.
- Cultivated interpersonal skills by building positive relationships with others.
Member Service Specialist
Health Equity
11.2021 - 08.2025
- Cross trained on FSA platform, HSA platform and Commuter.
- Recommended specific products and services in alignment with individual needs, requirements, and specifications.
- Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
- Delivered excellent customer service, resulting in consistent 98% customer satisfaction rating.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
Marketing Manager
Rebuilt Investments
06.2020 - 10.2021
- Screened, and Quoted all potential customers, established appointments for acquisition managers driving sales, surpassing monthly goals, increasing revenue by more then 50%
- Compared properties to determine competitive market prices
- Coordinated leads management with pipe drive & Salesforce CRM software to improve efficiency with prioritized prospects
- Monitored territory and capitalized on potential sales opportunities by contacting owners and setting up meetings
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
Education
Attending 2nd Year - Communications
American Public University System
Charles Town, WV05-2026
Certificate - Cosmetology
Employment Solutions - College For Technical Education
Lexington, KY10.2015
Skills
- Customer Account Management
- Policy and Procedure Adherence
- Client engagement
- Organization
- Flexible and adaptable
- Conflict resolution
- Multitasking
- Analytical and critical thinking
- CRM
- Inbound calls 100
Timeline
Sales Qualification Expert
SelectQuote Senior
09.2025 - Current
Member Service Specialist
Health Equity
11.2021 - 08.2025
Marketing Manager
Rebuilt Investments
06.2020 - 10.2021
Certificate - Cosmetology
Employment Solutions - College For Technical Education
Attending 2nd Year - Communications
American Public University System