Summary
Overview
Work History
Education
Skills
References
Awardsandacknowledgments
Timeline
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Marquita J.W. Wells

Detroit,MI

Summary

To obtain a position in your company utilizes my achievements, skills, strategic thinking, and leadership abilities, which enable me to consistently exceed earnings goals under less than ideal economic conditions. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience

Work History

Red Coat Lead

Unifi Aviation
09.2023 - Current
  • Meet & Greet customers as they reach the gate for their destinations, Maintain the count of the customers for the flight
  • Make agents are at their gates, fix tickets if the agents having trouble board customers, Making important announcements before and during the process of boarding the flight
  • Brief the agents about safe, coach agents when they need improvement
  • Communicate with management to let them how’s operations was going and what we need to improve and what could be change
  • Support agents when needed for oversold flights
  • Handled customer services by dealing with complaints
  • Responded to customer requests for products, services, and company information.
  • Collaborated with fellow agents and airline staff to address and resolve unexpected situations, ensuring a smooth travel experience for all passengers.
  • Answered constant flow of customer calls with minimal wait times.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Cross-trained and provided backup support for organizational leadership.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Managed timely and effective replacement of damaged or missing products.
  • Trained staff on operating procedures and company services.

Part time Graphic Designer and Wholesale Supplier

Kozy Wear
01.2017 - Current
  • Ordering and disturbing supply to small business
  • Answering and fulfilling orders for supplies for customers
  • Delivering orders to businesses
  • Advertise products on all social media platforms
  • Design orders to be made on custom orders such as shirts, tumblers, keychains, and picture frames
  • Conceptualized creative designs for print materials, banners, and signs.
  • Created digital image files for use in digital and traditional printing methods.
  • Conceptualized unique logo designs for startups, establishing strong visual identities that resonated with target markets.
  • Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
  • Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
  • Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
  • Created original artwork for range of print, web and video projects.
  • Created artwork for product packaging and promotional materials.

Assist Manager

Torrid
04.2014 - 04.2019
  • Offering hands-on assist to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Handled customer services by dealing with complaints, organizing stock and answering customer questions
  • Trained team members in successful strategies to meet operational and sales targets
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
  • Recruited, hired, and trained plenty associates to develop productive team with excellent product knowledge
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Attentively monitored store and surrounding areas for signs or attempted theft by customers or personnel, intervening when necessary
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
  • Answer questions about store policies and concerns to support positive customer experiences
  • Maintained up to date knowledge of store sales, payment policies and security standards
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Greeted customers and helped with product questions selections and purchases including in-store and e-service transactions
  • Issued receipts and processed refunds, credits, or exchanges
  • Opened and closed the store independently when needed and prepared nightly bank drop
  • Educated customers on promotions to enhance sales
  • Assisted customers with locating and choosing merchandise in any store department

Education

Bachelor of Science - Biochemistry

Oakland University
Rochester, MI

High School Diploma - Business Service & Technology

Cass Technical High
Detroit, MI
06.2004

Skills

  • Strong Work Ethic
  • Complaint Handling
  • Professionalism and Poise
  • Building rapport
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Calm and Professional Under Pressure
  • Effective Communication
  • Adaptability and Flexibility

References

Reference upon Request

Awardsandacknowledgments

  • Received the highest grade on the assessment in training.
  • CRO certified For Delta.

Timeline

Red Coat Lead

Unifi Aviation
09.2023 - Current

Part time Graphic Designer and Wholesale Supplier

Kozy Wear
01.2017 - Current

Assist Manager

Torrid
04.2014 - 04.2019

Bachelor of Science - Biochemistry

Oakland University

High School Diploma - Business Service & Technology

Cass Technical High

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Marquita J.W. Wells