Marquita Kelley

• Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
• Monitored office inventory to maintain supply levels.
• Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
• Orchestrated staff meetings to maintain open communication and quickly address concerns.
• Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
• Recruited, trained and developed administrative team to support corporate growth and objectives.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Delegated work to staff, setting priorities and goals.
• Reviewed completed work to verify consistency, quality and conformance.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Recruited and trained new employees to meet job requirements.
• Organized team activities to build camaraderie and foster pleasant workplace culture.

Communicated sales targets and worked with other managers to enhance revenue numbers and promotional techniques. Trained new hires on relationship building, sales processes and product knowledge. Developed open and professional relationships with managers, enabling better, more effective customer service. Created training manuals targeted at resolving simple and difficult customer issues. Maintained order management system for sales and customer service personnel to improve client experience and sales efficiencies. Suppported organizatiozal change in process from paper billing to electronic invoicing systems. Answered customer requests with friendly, knowledgeable service and support. Worked to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction. Streamlined administrative procedures, inventory control and task delegation. Point person for mailing, shipping supplies, bills and errands. Coordinated with IT department regarding office equipment. Managed relationships with vendors and service providers ensuring that all items are invoiced and paid on time. Provided general support to visitors. Developed and implemented office policies by setting up procedures and standards to guide the operations of the office. Managed daily and end of the month financial reporting to corporate office.