Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marquita Lacy-Polk

Sacramento,CA

Summary

Dynamic and results-driven professional with extensive experience in guest relations and restaurant operations at Kincaid's Restaurant. Proven ability to enhance customer satisfaction through exceptional communication and effective team management. Skilled in reservations and seating arrangements, ensuring a welcoming atmosphere while maintaining high cleanliness standards. BLS Certified with strong attention to detail.

Overview

2016
2016
years of professional experience

Work History

Lead Hostess

Kincaids Resturant
2016 - 2021
  • Greeted guests and managed seating to maximize efficiency and guest satisfaction.
  • • Assisted with coordinating reservations and waitlists.
  • • Delivered a welcoming atmosphere in a busy retail and dining setting.
  • Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
  • Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
  • Assisted management with training, and evaluating new host/hostess staff members to maintain a high-performing team.
  • Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
  • Enhanced guest experience by efficiently managing reservations and seating arrangements.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Upheld cleanliness standards throughout the front-of-house area, contributing to the overall ambience of the establishment.

Associate

Macys Department Store
2018 - 2019
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.


Sales Associate/Cashier

Old Navy Outlet
2016 - 2017
  • Handled transactions, returns, and exchanges while ensuring accuracy.
  • Assisted customers with product selections and provided fashion recommendations.
  • Maintained merchandise displays and ensured a clean, organized sales floor. Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.



Party Hostess

PartyEvents
01.2015 - 02.2016
  • Hosted private events, ensuring guests were welcomed and attended to throughout.
  • Enhanced guest experience by providing attentive service and anticipating party needs.
  • Coordinated with event staff for smooth service and guest flow.
  • Adapted quickly to different venues and client needs. Managed event timeline effectively, ensuring all activities occurred as planned without delays or interruptions in the schedule.
  • Completed opening and closing checklists of facility to verify security of building, staff and parking area.
  • Completed party checklist to confirm each party received contracted elements of party package.
  • Supervised party area and delivery of services to verify guests complied with facility safety rules.

Sales Associate

Target
2013 - 2015
  • Supervised and supported team members to ensure smooth store operations.
  • Processed customer purchases quickly and accurately while maintaining excellent service standards.
  • Resolved customer concerns and assisted with returns, exchanges, and store inquiries.
  • Trained new staff on store policies, cash handling, and customer service.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

Bachelor of Science - Business Management/Entrepreneurship

Pheniox Unsiversity
Online/Oakland Ca.
01-2023

Certificate - Medical Assistant

Remington College
Garland, TX
01-2022

San Leandro High School
San Leandro, CA
01-2002

Skills

  • Exceptional communication
  • Phone etiquette
  • Food safety awareness
  • Team management
  • Clinical Skills: Vital Signs Measurement, Patient Preparation, Infection Control, CPR/First Aid (BLS Certified - 2023) Administrative Skills: Scheduling Appointments, Insurance Verification, Medical Record Documentation, Phone Etiquette, Customer Service Computer Skills: Microsoft Office Suite Other Skills: Empathy, Teamwork, Time Management, Attention to Detail
  • Guest relations
  • Restaurant operations
  • Table assignment

Timeline

Party Hostess

PartyEvents
01.2015 - 02.2016

Lead Hostess

Kincaids Resturant
2016 - 2021

Associate

Macys Department Store
2018 - 2019

Sales Associate/Cashier

Old Navy Outlet
2016 - 2017

Sales Associate

Target
2013 - 2015

Bachelor of Science - Business Management/Entrepreneurship

Pheniox Unsiversity

Certificate - Medical Assistant

Remington College

San Leandro High School

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