Marquita Lavinge
Baytown,TX
Summary
Dedicated professional with a history of providing exceptional care and support at Mrs. Harris and excelling in customer service at TA Travel Centers of America. Expert in patient care and adept at managing high-stress situations, consistently enhancing customer satisfaction and patient quality of life. Skilled in first aid, safety, and delivering compassionate caregiving, demonstrating a commitment to excellence in every interaction.
Overview
2
2
years of professional experience
Work History
Private Caregiver
Mrs Harris
03.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
- Assisted clients with daily living activities for improved quality of life.
Customer Service Representative
TA Travel Centers of America
01.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
GED -
Ross S Sterling
Baytown, TX05-2002
Skills
- First aid and safety
- Patient care
- Housekeeping duties
- Emotional support
- Meal preparation
- Compassionate caregiving
- Medication administration
- Personal hygiene assistance
- Transportation services
Languages
English
Full Professional
Timeline
Customer Service Representative
TA Travel Centers of America
01.2024 - 12.2024
Private Caregiver
Mrs Harris
03.2023 - Current
GED -
Ross S Sterling
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