Marquita McCullough
Conroe,TX
Summary
Dynamic and resourceful Healthcare Manager bringing office management expertise developed over 20 years of experience. With a Bachelor of Science in Health Care Management with specialized knowledge in Medical Assisting and Massage Therapy. Offering demonstrated leadership skills and proficiency in effective assignment distribution, schedule creation, and most EMR system operations.
Overview
10
10
years of professional experience
Work History
Medical Office Coordinator
Vista Therpeutic
Houston, Texas
06.2022 - Current
- Supported billing staff by making corrections to invoices and insurance submissions.
- Created and maintained medical records from time of admission through patient discharge.
- Processed new office referrals to correct agencies within 24 hours of receiving notice.
- Updated and maintained schedules for patients as well as managed client correspondence.
- Coordinated patient care changes and relayed updated plans to various staff members assigned to patients.
- Communicated with patients, insurance companies, and providers through phone calls, emails, and office drives concerning formularies and coverage limits.
- Entered procedure codes and diagnosis codes into medical billing software.
- Verified benefits and working with insurance companies to obtain payments.
- Scheduled, rescheduled, and canceled appointments for dental patients.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Pulled charts and prepared for nurse and doctor assessments.
- Oversaw office records and maintained strict document control.
CDC Vaccination Specialist
Maximus Federal Services
Remote Contract, Georgia
12.2020 - 07.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion, and access to services.
- Assisted general public with locating vaccination sites in their area.
- Provided information on all vaccinations currently available.
- Kept-detailed record of each client call
Annual Benefits Verification Specialist
Amerisource Bergen, Citrix
Charlotte, NC
10.2020 - 04.2021
- Patient reverification for their annual benefits for Eylea
- Verified all major insurances, including all parts of Medicare
- Verified benefits through med connect in the, database
- All patient information pulled and verified through Patient Plus Database
Practical Nurse
St. Luke’s Medical Center
11.2016 - 03.2019
- Roomed patients checked vital signs, charted patient information, and reported any changes to medication or medical concerns
- Medical scribed for physician on duty
- Performed wellness checks alongside provider while entering all data and CV
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Cared for wounds, provided treatments, and assisted with procedures.
- Managed patient care by closely monitoring respiration, blood pressure, and blood glucose levels.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Performed routine evaluations of each patient's status, needs and preferences.
- Obtained patient vital signs and input/output measurements from inpatients.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Supported physicians during examinations and scans to assist with diagnostic procedures.
- Managed appointment calendar for scans, lab tests, and evaluations.
- Obtained biological specimens for ordered tests and prepared them for laboratory transport.
- Collaborated with Nurse practitioners to assess patient needs, plan and modify care and implement interventions.
Patient Care Coordinator
Managed Care At Home
09.2012 - 10.2016
- Liaison between Managed care at, Stanford Hospital, Coram Infusion Company, El Camino Hospital, VA South Bay, Good Samaritan Hospital, and Manor Care Facilities
- Processed up to 15 referrals daily for Santa Clara County referrals
- Clinician Staffing for all Santa Clara County cases
- Manage clinicians for weekly discharges, transfers, and non-admit Medicare patients
- Managed intake log daily as referrals come in for admitted patients, non-admitted patients, and pending cases
- Processed Authorizations.
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Completed documentation of care, hospital actions, and patient activities.
- Updated documentation and reports detailing patient activities, care actions, and hospital determinations.
- Resolved problems with areas such as communication and billing that could negatively impact services.
Director of Operations
European Wax Center
Fremont, California
05.2010 - 09.2012
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented and revised operational policies and guidelines.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching and performance management.
- Managed procurement, inventory and warehouse operations.
- Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
Education
Master of Science - Counseling Clinical Mental Health Counseling
University of Phoenix
Phoenix, AZ06.2024
Bachelor of Science - Healthcare Management
University of Phoenix
Phoenix, AZ06.2021
Associate of Science - Medical Assisting
Carrington College
Pleasant Hill, CA06.2013
AA - Nursing
Diablo Valley College
2008
Skills
- Management
- Medical Assisting
- Injections
- Medical Scribing
- Front Office/Back Office
- Phlebotomy
- Allergy Screening
- Charting
- Health Coaching
- Massage Therapy
- Medical Scribe
- Staff Training
- Team Management
- Patient Relations
- Benefits Verifications
- Operational Requirements
- Payroll Administration
- Intuit QuickBooks
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Office Coordinator
Vista Therpeutic
06.2022 - Current
CDC Vaccination Specialist
Maximus Federal Services
12.2020 - 07.2021
Annual Benefits Verification Specialist
Amerisource Bergen, Citrix
10.2020 - 04.2021
Practical Nurse
St. Luke’s Medical Center
11.2016 - 03.2019
Patient Care Coordinator
Managed Care At Home
09.2012 - 10.2016
Director of Operations
European Wax Center
05.2010 - 09.2012
Master of Science - Counseling Clinical Mental Health Counseling
University of Phoenix
Bachelor of Science - Healthcare Management
University of Phoenix
Associate of Science - Medical Assisting
Carrington College
AA - Nursing
Diablo Valley College
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