Marquita Miller
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Member Service Representative
Molina Healthcare
01.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Verified customer identification and documentation for compliant transactions.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
AT&T
Customer Service Representative
01.2017 - 12.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Comcast
Customer Service Representative
03.2013 - 12.2016
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
High School Diploma -
Yazoo City High School
Yazoo City , MS2001
Skills
Call center experience
Relationship Building
Teamwork and Collaboration
Service Upselling
Issue Resolution
Product Recommendations
Escalation Handling
Dispute Resolution
Call center experience
Customer Service
Certification
- Certified Phlebotomy , 2021
Timeline
Member Service Representative
Molina Healthcare
01.2022 - Current
AT&T
Customer Service Representative
01.2017 - 12.2021
Comcast
Customer Service Representative
03.2013 - 12.2016
High School Diploma -
Yazoo City High School