Summary
Overview
Work History
Education
Skills
Timeline
Hobbies and Interests
Generic

Marquita Moore

Newark

Summary

Dynamic and motivated professional with a multitude of experience in building and leading teams, fostering business relationships, and providing excellent customer service.

Overview

16
16
years of professional experience

Work History

New Business Development Specialist

Allphase Roofing & Restoration
04.2024 - Current
  • Developed strategic partnerships to enhance market presence and drive revenue growth.
  • Evaluated performance metrics to identify opportunities for process improvements and strategic adjustments.
  • Led negotiations with prospective clients, resulting in increased contract conversions.
  • Expanded client base by identifying and targeting new business opportunities through market research and analysis.
  • Conducted regular meetings with Plumbing, Insurance and Property Management clients to build positive and productive relationships.
  • Cultivated a culture of continuous improvement by encouraging feedback from team members and implementing changes based on constructive criticism.


Director of Business Operations

American Leak Detection
04.2018 - 04.2024
  • Advanced a stagnant staff of 4 to a successful staff of 9 in the first 3 months of being hired.
  • Boosted the hiring program by recruiting, managing job postings, conducting interviews, hiring, onboarding, negotiating compensation packages, and maintaining all employee paperwork.
  • Implemented process improvements that streamlined workflow and increased overall efficiency.
  • Developed actual writing and conducting of employee reviews.
  • Manage daily scheduling operations involving dispatching technicians, navigating calendars, organizing travel, and housing arrangements, coordinating equipment rentals and subcontractors.
  • Processing field reports, invoices, and repair proposals, writing proposals involving cities, townships, boroughs, from industrial & commercial as well as residential customers.
  • Navigate social media posts, requests, reviews.
  • Developed marketing ideas to print, including brochures, stickers, magnets, and miscellaneous marketing materials for attending trade shows and marketing meetings with current and future customers.
  • Planning of company events involving quarterly goals/themes and prizes for staff hitting set goals.
  • Maintaining/ordering stock for employee uniforms, business cards, and office supplies.
  • Expedited accounts receivable, collections and deposits.


Property Management

Lifestyle Communities
02.2018 - 04.2019
  • Ensured departmental compliance with company and regulatory resident records management and retention policies and procedures.
  • Achieved 100% compliance on numerous audits.
  • Provided comprehensive support for upper-management staff, including managing and coordinating projects and reports.
  • Enforced compliance with Fair Housing laws and regulations.
  • Accurately evaluated information provided by clients to determine eligibility under rental guidelines.
  • Strived for quick complaint resolution, commended for ability to resolve problems on the first call and avoid escalation.
  • Possessed excellent organizational skills and ability to manage and prioritize effectively with a flexible and adaptable approach to work.
  • Maintained detailed records of work performed on each unit, providing an invaluable resource for future maintenance needs and overall property management.

Store Manager

Oakley Inc.
04.2010 - 12.2017
  • Led daily store operations, ensuring high standards of customer service and sales performance.
  • Cultivated managers to develop and promote within the organization. Along with successfully developing several Assistant Managers to Store Manager roles to be filled throughout the U.S.
  • Conducted bi-annual store inventories maintaining shrink about 0.5% on average.
  • Fostered programs with corporate partners to allocate appropriate product assortments to achieve goals.
  • Generated and maintained a loyal repeat clientele, spearheading in-store events, private shopping events, and hosting celebrities, athletes, and musicians.
  • Strategized frequent travel to recruit, hire, and train staffs for new store openings nationwide.

Education

Business Management - Business Management, Accounting and Ecology

Central Ohio Technical College
05.2001

Skills

  • Clear verbal communication
  • Ability to Multitask
  • Ability to Work Under Pressure
  • Leadership and Teamwork
  • Microsoft Office
  • Strategic marketing planning
  • Client support
  • Client account management

Timeline

New Business Development Specialist

Allphase Roofing & Restoration
04.2024 - Current

Director of Business Operations

American Leak Detection
04.2018 - 04.2024

Property Management

Lifestyle Communities
02.2018 - 04.2019

Store Manager

Oakley Inc.
04.2010 - 12.2017

Business Management - Business Management, Accounting and Ecology

Central Ohio Technical College

Hobbies and Interests

Hanging out with my 5-year-old daughter, keeping her occupied and having fun, enjoying time with my dog, going to concerts and traveling whenever I can

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