Marquita Owens
Desert Hot Springs,CA
Summary
Seasoned Team Leader offering over 6 years of experience in progressive and accomplished supervisory roles. Focused and skilled at employee oversight, mentoring and driving continuous improvements. Recognized for high levels of production and quality. Experienced transportation professional proficient in local roads and rules. Licensed driver with clean record. Consistently helps elderly and disabled individuals board, ride and disembark from vehicle safely. Focused on building positive relationships with bus passengers by delivering positive riding experiences every day. Excellent people skills with a hardworking and diligent attitude. Well-trained professional with exemplary safe driving skills and strong work ethic. Confident Bus Operator with goals to provide passengers with safe, enjoyable trips. Experience working set daily routes and special charter trips.
Overview
14
14
years of professional experience
Work History
Bus Operator
Sunline Transit Agency
12.2021 - Current
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
- Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
Team Leader
Walmart
05.2010 - 05.2023
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Delegated daily tasks to team members to optimize group productivity.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
- Fostered positive employee relationships through communication, training and development coaching.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
- Counted, sorted and stacked finished pieces for easy access.
- Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
- Interviewed, hired and trained new quality customer service representatives.
- Offered constructive criticism regarding quality assurance on team phone calls.
- Identified equipment issues using troubleshooting techniques to keep machinery fully operational during shifts.
- Reviewed specifications and directions carefully to determine precise set up for production equipment according to specifications.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Assistant Manager
Walmart
02.2017 - 01.2020
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Education
Training For Assistant Manager - Training For Assistant Manage
Walmart Assistant Manager Trainee
La Quinta, CA01.2017
Medical Assistant -
Kaplan College
North Palm Springs, CA2009
Skills
- Team Supervision
- Lean Manufacturing
- Training
- Call Center Operations
- Safety
- Issue resolution
- Client support
- Ability to analyze reports
- Improvement plan knowledge
- Experience in leadership
- Supervision
- Friendly, positive attitude
- Relationship building
- Quality Improvement
- Accurate Recordkeeping
- Route Planning
- Valid [State] license
- Technology-based navigation
- Dispatch Communication
- Ability to Lift 50 Pounds
- Defensive Driving
Timeline
Bus Operator
Sunline Transit Agency
12.2021 - Current
Assistant Manager
Walmart
02.2017 - 01.2020
Team Leader
Walmart
05.2010 - 05.2023
Training For Assistant Manager - Training For Assistant Manage
Walmart Assistant Manager Trainee
Medical Assistant -
Kaplan College
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