Marquita Pigate
Effingham,SC
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Fairfield By Marriott
Assistant General Manager
Springhill Suites By Marriott
09.2022 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Ordering and taking inventory for the properties varying the needs of each department while staying inline with companies budget.
General Manager
Hyatt
07.2021 - 09.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Price shopping to provide best quality at reasonable prices.
- Making reservations and acquiring sales leads.
- Maintaining all funds kept on property.
General Manager
Fairfield By Marriott
02.2021 - 07.2021
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Front Desk Agent
Residence Inn By Marriott
02.2012 - 02.2021
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Ensured guest rooms were cleaned properly for the next guest by means of cleaning or inspecting.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered customer telephone calls promptly and appropriately handled needs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
Education
High School Diploma -
West Flornce High School
Florence, SC06.2003
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Effective leader
- Time Management
- Training and coaching
- Customer Relations
- Staff Training
- Inventory Control
- Staff Supervision
- Employee Scheduling
- Verbal and written communication
Certification
ServSafe training
Hyatt General Manager Certified
TIPS alcohol Trained
Certified Pool Operator
Timeline
Assistant General Manager
Springhill Suites By Marriott
09.2022 - Current
General Manager
Hyatt
07.2021 - 09.2022
General Manager
Fairfield By Marriott
02.2021 - 07.2021
Front Desk Agent
Residence Inn By Marriott
02.2012 - 02.2021
General Manager
Fairfield By Marriott
High School Diploma -
West Flornce High School