Marquita Porter
Southaven,MS
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
19
19
years of professional experience
Work History
Manager
Save-A-Lot Food Stores
Memphis, TN
09.2014 - Current
- Handle all human resource aspects including hiring, termination, onboarding, I9 verification, benefit specialist
- Handle merchandising standards by following company-directed planograms & sales planner
- Handle the daily reconciliation of cash drawers from POS system, verified opening and closing business funds amount daily, submit deposits and prepare them for pickup, verified debit, credit, EBT, paper checks numbers were correct daily
- Ensure all supplies are in adequate supply and readily available, complete and submit orders for all departments
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Oversee pricing accuracy and signage placement
- Complete understanding of profit/loss report also, other financial statements and how to effectively use them to
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Assistant Store Manager
Kroger's Grocery
Southaven, MS
03.2023 - 03.2024
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Oversee pricing accuracy and signage placement
- Complete understanding of profit/loss report also, other financial statements and how to effectively use them to
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Store Manager
Circle K
Memphis, TN
05.2012 - 09.2014
- Manager that handles all human resource aspects of hiring, termination, onboarding, I9 documentation, weekly payroll processed with Kronos, disciplinary aspects, advise employees on appearance, employee scheduling, compliance of local and state laws, store policies and general issues
- Dealt with day to day business operations including daily cash balancing, debit and credit balancing and daily bank deposits
- Handled budgeting of store finances to make purchases, handle customer complaints and concerns while dealing with a variety of customers
- Responsible for hiring staff, inventory control, employee meetings, and competitive gas pricing.
General Manager
Exxon Mobil
Memphis, TN
03.2006 - 05.2012
- Manager that handles all human resource aspects of hiring, termination, onboarding, I9 documentation, weekly payroll processed with Kronos, disciplinary aspects, advise employees on appearance, employee scheduling, compliance of local and state laws, store policies and general issues
- Dealt with day to day business operations including daily cash balancing, debit and credit balancing and daily bank deposits
- Handled budgeting of store finances to make purchases, handle customer complaints and concerns while dealing with a variety of customers
- Responsible for hiring staff, inventory control, employee meetings, and competitive gas pricing.
Loader and Unloader
UPS
Memphis, TN
03.2005 - 03.2006
- Provided assistance to co-workers when needed throughout the day including but not limited to lifting heavy objects and packing boxes.
- Inspected merchandise for damages prior to loading onto trucks.
- Reported any damaged goods immediately to supervisor for further inspection or repair.
- Performed daily maintenance checks on all material handling equipment used in the warehouse.
Education
BS - Business Administration
Capella University
05-2014
Skills
- Hiring and Training
- Problem Resolution
- Budget Management
- Administration and Reporting
- Work Planning and Prioritization
- Cost Control
- Onboarding and Orientation
- Managing Operations and Efficiency
- Verbal and Written Communication
- Computer Skills
- Customer Relationship Management
- Payroll Management
- Team Building and Leadership
- Inventory Management
- Microsoft Office, Excel, Power Point, Power BI
Timeline
Assistant Store Manager
Kroger's Grocery
03.2023 - 03.2024
Manager
Save-A-Lot Food Stores
09.2014 - Current
Store Manager
Circle K
05.2012 - 09.2014
General Manager
Exxon Mobil
03.2006 - 05.2012
Loader and Unloader
UPS
03.2005 - 03.2006
BS - Business Administration
Capella University
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