Marquita Ransom
Jacksonville,Florida
Summary
Mental health associate who proudly maintains a highly productive, efficient and quality-driven environment at all times. I am Focused and friendly seeking an opportunity to apply excellent research and analytical skills as a Case Manager. Highly organized and an effective communicator with patients, families and practitioners alike. Professionally trained with experience ensuring high standards of culturally competent care for a wide variety of patients with diverse needs. I would like to help individuals out in their time of need and for them to feel safe in their darkest hour. I would also like for people to feel as if they could talk to me about anything that is going on in their life no matter the circumstances. I want to place my mark on the world of mental health and let people know that it is ok for them to talk to someone if they need to. I want people to understand that is it always ok to ask for help no matter what others may say.
Overview
8
8
years of professional experience
1
1
Certification
Work History
PAS Referral Coordinator
Baptist Md Anderson Cancer Center
11.2022 - 11.2023
- Greet Patients upon checking in and checking out
- Schedules established, chemo clearance and new patient internal appointments
- Schedules labs and port draw appointments
- Schedules imaging appointments
- Create and financially cleared referrals for scheduled appointments
- Followed up on referral that have been faxed and routed internally and externally
- Attach and link active request to appointments scheduled.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Accessed and reviewed patient records to verify receipt completed referral paperwork.
Office Specialist
Baptist Behavioral health outpatient
11.2021 - 11.2022
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Routed business correspondence, documents, and messages to correct departments and staff members.
Mental health technician
Wolfson children hospital
01.2020 - 11.2021
- Engages with patients who are in a neurobehavioral program (autism, educational development delay)
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
- Maintained patient records, documenting changes in patient condition.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Organized recreational activities to assist in patient recovery.
- Assisted in development of therapeutic activities for patients.
- Provided therapeutic activities to assist with patient development.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
Mental health associate
Wekiva Springs Treatment Center
11.2016 - 01.2020
- Escort patients to breakfast, lunch and dinner
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Escort patients to groups held on and off the units
- Interviewed patients to obtain medical information, weight and height measurements and vital signs
- Engaged patients with games, crafts, music, reading and other activities
- Established and maintained systems that safely met residents' needs.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
Youth basketball assistant coach
Intercession Inc
08.2015 - Current
- Ensures active involvement in the development of the team
- Conducts weekly check ins with the players about school and life issues
- Helps ensure each player has a monthly goal to work on
- Teaching and practicing different life skills.
- Promoted good sportsmanship with competing teams on- and off-field.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Acted as positive role model for team participants and in community.
- Developed and implemented effective training and skills development strategies to improve overall team performance.
- Directed ambitious practice sessions to boost athletic abilities and teamwork.
- Participated in fundraising events, helping team bring in funds to pay for travel and other expenses.
- Monitored athletes during events and practice to quickly identify injuries.
- Led team through losses and player injuries by enforcing game focus and instructing in meditation techniques.
- Provided guidance to clients in overcoming challenges and identifying opportunities.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Offered constructive feedback to clients to help reach goals.
- Analyzed client feedback to adjust coaching sessions accordingly.
- Assisted clients with developing strategies to manage stress and increase productivity.
- Encouraged clients to find creative solutions to problems and maintain motivation.
- Developed relationships with clients to provide ongoing support and encouragement.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Utilized various coaching models and techniques to maximize client success.
Education
Bachelor of Arts - Psychology
University of North Florida
Jacksonville, FL04.2016
Associate of Arts - Psychology
Florida State College of Jacksonville
Jacksonville, FL05.2014
High School Diploma -
Duncan U Fletcher
Neptune Beach, FL05.2006
Skills
- Microsoft Word
- Power Point
- Excel
- Patient and family advocacy
- In patient Care
- Patient evaluation
- Professional bedside manner
- Patient-focused care
Certification
- CPR
- Handle with care
- Verbal De-escalation
- Blood Borne pathogens
- Infectious diseases
- First Aid
- Crisis prevention intervention
- Advance physical skills
Timeline
PAS Referral Coordinator
Baptist Md Anderson Cancer Center
11.2022 - 11.2023
Office Specialist
Baptist Behavioral health outpatient
11.2021 - 11.2022
Mental health technician
Wolfson children hospital
01.2020 - 11.2021
Mental health associate
Wekiva Springs Treatment Center
11.2016 - 01.2020
Youth basketball assistant coach
Intercession Inc
08.2015 - Current
Bachelor of Arts - Psychology
University of North Florida
Associate of Arts - Psychology
Florida State College of Jacksonville
High School Diploma -
Duncan U Fletcher
- CPR
- Handle with care
- Verbal De-escalation
- Blood Borne pathogens
- Infectious diseases
- First Aid
- Crisis prevention intervention
- Advance physical skills
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