Marquita Riddick
Chesapeake,VA
Summary
Experience in recruitment, organizational development, and administrative support. Promotes positive change through collaboration with colleagues and represents the organization professionally.
Overview
17
17
years of professional experience
Work History
Central Intake Authorization Coordinator
Sentara Enterprises
Chesapeake, VA
03.2024 - Current
- Streamlined authorization processes by implementing a centralized tracking system for pending and approved requests.
- Manage and process approximately 50+ authorization requests, daily.
- Enhanced communication between healthcare providers and insurance companies, reducing delays in patient treatment approvals.
- Maintained up-to-date knowledge of insurance policies, enabling accurate evaluation of coverage eligibility criteria for patients.
- Responsible for timely verifications of medical insurance benefits for services.
- Decreased processing time for authorizations by establishing strong relationships with insurance representatives and case managers.
Central Intake Coordinator & Ambassador
Sentara Enterprises - Home Health and Hospice
Chesapeake, VA
04.2020 - 03.2024
- Trains and facilitates new recruits and existing team members.
- Delegates tasks effectively and monitors daily activities to increase team productivity.
- Responsible for the intake and verification of initial patient referrals, insurance benefits, and new admissions for home care improving patient experiences.
- Provides support to team lead in the development and implementation of Standard Operating Procedures (SOP) for the department, as needed.
- Updates patients' status and needs regularly to support interpersonal team collaboration.
- Cooperates in team meetings and gives constructive feedback on process improvement facilitating a positive workplace culture while demonstrating excellent problem-solving skills.
- Works complex cases and navigates barriers to patients' access to service.
- Collaborates communication between departments by coordinating patient referrals and appointments
- Collected, verified, recorded and processed client demographics, insurance payment, and referral information.
- Responded to patient concerns in a timely and empathetic manner to uphold Sentara's high standards.
Office Manager/Test Administrator
Cardinal Training Center
Williamsburg, VA
04.2018 - 03.2020
- Responsible for office administration, research, editing, writing, event planning, and customer/financial services
- Streamlined office operations by implementing efficient filing systems and organizational strategies
- Assisted the director of programs with marketing, media, and website maintenance.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Executive Administrative Assistant
Better Care Family Homes/Humanity Learning Center
Suffolk, VA
04.2017 - 03.2020
- Provided talent acquisition and orientation for 18 new employees, expediting assimilation process by 17%
- Improved sourcing efficiencies by 39% and reduced employment retention
- Streamlined office operations by implementing efficient filing systems and managing executive calendars
- Created new filing systems, and presentations to support executives and team productivity
- Performed Accounts Payable and receivables for company and client monthly expenses
- Enhanced communication between departments through proactive coordination of meetings and events
- Investigates DBHDS and CAP issues and drafted responses to urgent appeals
- Implementing an online system to manage data, and procurement
- Developed office SOP for administration and clerical staff members, improving efficiencies by 27%.
Office Manager
Nurturing Hearts N Care Home Health
Williamsburg, VA
04.2018 - 04.2019
- Provided full cycle recruiting, completed new hire orientation, and trained employees
- Coached, counseled, and disciplined employees; planned, monitored, and appraisal process
- Defined procedures for retention, protection, retrieval, transfer, and disposal of records
- Maintained efficiency by planning, implementing office systems, layouts, and equipment procurement
- Designed and implemented office policies by establishing standards and procedures for state compliance
- Completed operational requirements by delegating and assigning employee tasks
- Notified management by reviewing and analyzing special reports
- Maintained professional and technical knowledge by attending workshops joined professional societies.
Media Manager
Al-Jazeera Media Network
Washington, DC
05.2007 - 07.2016
- Managed electronic transmission of media packages to international markets and file-based content
- Collaborated with creative teams to produce engaging content tailored to target demographics
- Led crisis communications and media relations activities in response to challenging situations
- Trained new team members on Media Management and AJMN workflow procedures
- Implemented multiple software/hardware platforms and interacted with them in tangent.
Education
Bachelor of Science - Mass Communications
Norfolk State University
Norfolk, VA12.2006
Skills
- Employee Training Program
- Multidisciplinary team collaboration
- Administrative Support
- Medicare Compliance
- Records Management Systems
- Intake Coordination
- Health Information Systems (HIS)
Professional Summary Skills
- Training and development
- Employee Onboarding
- Human Resources Management
- HIPAA Guidelines
- Epic Systems
Personal Information
Hobbies: Entertaining, Zip Lining, Reading, Golf, Cooking, Exploration, Writing, Traveling
References
References available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fact explains nothing. On the contrary, it is fact that requires explanation.
Marilynne Robinson
Timeline
Central Intake Authorization Coordinator
Sentara Enterprises
03.2024 - Current
Central Intake Coordinator & Ambassador
Sentara Enterprises - Home Health and Hospice
04.2020 - 03.2024
Office Manager/Test Administrator
Cardinal Training Center
04.2018 - 03.2020
Office Manager
Nurturing Hearts N Care Home Health
04.2018 - 04.2019
Executive Administrative Assistant
Better Care Family Homes/Humanity Learning Center
04.2017 - 03.2020
Media Manager
Al-Jazeera Media Network
05.2007 - 07.2016
Bachelor of Science - Mass Communications
Norfolk State University
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