MarQuita Ruffin
Birmingham,AL
Summary
MarQuita Ruffin Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Ticket Agent
Delta Airlines
Birmingham, Alabama
01.2016 - Current
- Process boarding passes for airline ticket counter and assist passengers with luggage
- Ensure airlines rules and regulations are insure passengers
- Make sure government issued documents are valid for travel out of the United States
- Process ticket sales transactions
- Responsible for accurately weighing and tagging all luggage
- Handle all special need check-ins: unaccompanied minors, passengers with physical disabilities and large groups
- Managed ticket changes and gate announcements for aircraft boarding
- Assist passengers at the boarding gate with boarding procedures
- Help passenger with flight status
- Operating the jet way to place in position for aircraft arrival and lifting opening, closing and securing aircraft door
- Assist flight crew with any concerns before flight
- Responsible for making sure flights departs as schedule
- Able to handle delayed flights, oversold, diversion flights
- Handled ticket sales for concerts, sports games and theatrical performances.
- Answered customer inquiries regarding ticket availability, pricing and event information.
Assistant Manager
Captain D’s
Pelham, Alabama
11.2013 - 01.2016
- Manage personal, payroll, expenses, and training
- Responsible for hiring, evaluating and discipline for staff of Thirty
- Monitor and evaluate team members’ performance provide supervision and professional development
- Coordinated scheduling for employees
- Maintained relationship with upper management and assisted in expense management
- Followed procedures for safe food preparation, assembly presentation and deadlines while ensuring that employees adhere to policies
- Solved employees and consumers complaints quickly and professionally
- Handling cash on daily base by following cash handling procedures and making daily deposits
- Responsible for daily inventory of products and balancing out daily and weekly food and paper cost
- Reviewed sales and gross profit report to assess company efficiency.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Pharmacy Technician
Walgreens
Birmingham, Alabama
06.2011 - 06.2013
- Work under the direct supervision of Pharmacist and assist with filling orders
- Counted, measured and compounded medications following standard procedures.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Managed and maintained medication inventory
- Reading and correctly entering prescriptions for new patients and insurance
- Pulling, counting, dating correct medication for patient
- Answering and speaking with the patients over the phone calling in prescription refills
- Maintain integrity and hazardous waste control during prescription order processing
- Prepare and processing medical insurance claims forms
- Properly filled and dispensed an average of 600 to 900 prescriptions per day
- Routinely commended for maintaining an orderly and clean store appearance
- Operating a cash register including cash, checks, and charge transactions
Assistant Manager
Jack Marshall’s Food, KFC
Pelham, Alabama
05.2009 - 12.2012
- Supervised, motivated evaluated, and coached employees
- Calculated time cards, processed employee payroll and managed a revenue of over $5,000 per day
- Maintained inventory control of all products and enforced all proper food sanitation procedures
- Structured and maintained a safe working environment
- Maintain high standards of customer service during volume, fast paced operations
- Ensure food stocks are in check and inventory is managed effectively
- Trained new hires for works as crew members
- Utilized computerized cashiering system
- Made sure the store was clean and orderly for next shift
- Reviewed sales and gross profit report to assess company efficiency.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Associate - Medical Billing And Coding
Fortis Institution
Birmingham, AL 06.2020 - 06.2023
Skills
Schedule Management
Timeline
Associate - Medical Billing And Coding
Fortis Institution
06.2020 - 06.2023
Ticket Agent
Delta Airlines
01.2016 - Current
Assistant Manager
Captain D’s
11.2013 - 01.2016
Pharmacy Technician
Walgreens
06.2011 - 06.2013
Assistant Manager
Jack Marshall’s Food, KFC
05.2009 - 12.2012