MarQuita Ruffin
Birmingham,AL
Summary
MarQuita Ruffin Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Ticket Agent
Delta Airlines
Birmingham, Alabama
01.2016 - Current
- Process boarding passes for airline ticket counter and assist passengers with luggage
- Ensure airlines rules and regulations are insure passengers
- Make sure government issued documents are valid for travel out of the United States
- Process ticket sales transactions
- Responsible for accurately weighing and tagging all luggage
- Handle all special need check-ins: unaccompanied minors, passengers with physical disabilities and large groups
- Managed ticket changes and gate announcements for aircraft boarding
- Assist passengers at the boarding gate with boarding procedures
- Help passenger with flight status
- Operating the jet way to place in position for aircraft arrival and lifting opening, closing and securing aircraft door
- Assist flight crew with any concerns before flight
- Responsible for making sure flights departs as schedule
- Able to handle delayed flights, oversold, diversion flights
- Handled ticket sales for concerts, sports games and theatrical performances.
- Answered customer inquiries regarding ticket availability, pricing and event information.
Assistant Manager
Captain D’s
Pelham, Alabama
11.2013 - 01.2016
- Manage personal, payroll, expenses, and training
- Responsible for hiring, evaluating and discipline for staff of Thirty
- Monitor and evaluate team members’ performance provide supervision and professional development
- Coordinated scheduling for employees
- Maintained relationship with upper management and assisted in expense management
- Followed procedures for safe food preparation, assembly presentation and deadlines while ensuring that employees adhere to policies
- Solved employees and consumers complaints quickly and professionally
- Handling cash on daily base by following cash handling procedures and making daily deposits
- Responsible for daily inventory of products and balancing out daily and weekly food and paper cost
- Reviewed sales and gross profit report to assess company efficiency.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Pharmacy Technician
Walgreens
Birmingham, Alabama
06.2011 - 06.2013
- Work under the direct supervision of Pharmacist and assist with filling orders
- Counted, measured and compounded medications following standard procedures.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Managed and maintained medication inventory
- Reading and correctly entering prescriptions for new patients and insurance
- Pulling, counting, dating correct medication for patient
- Answering and speaking with the patients over the phone calling in prescription refills
- Maintain integrity and hazardous waste control during prescription order processing
- Prepare and processing medical insurance claims forms
- Properly filled and dispensed an average of 600 to 900 prescriptions per day
- Routinely commended for maintaining an orderly and clean store appearance
- Operating a cash register including cash, checks, and charge transactions
Assistant Manager
Jack Marshall’s Food, KFC
Pelham, Alabama
05.2009 - 12.2012
- Supervised, motivated evaluated, and coached employees
- Calculated time cards, processed employee payroll and managed a revenue of over $5,000 per day
- Maintained inventory control of all products and enforced all proper food sanitation procedures
- Structured and maintained a safe working environment
- Maintain high standards of customer service during volume, fast paced operations
- Ensure food stocks are in check and inventory is managed effectively
- Trained new hires for works as crew members
- Utilized computerized cashiering system
- Made sure the store was clean and orderly for next shift
- Reviewed sales and gross profit report to assess company efficiency.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Associate - Medical Billing And Coding
Fortis Institution
Birmingham, AL 06.2020 - 06.2023
Skills
Schedule Management
Database administration
Credit and collections
Policy and procedure modification
Scheduling
Payroll and budgeting
Research and due diligence
Employee performance evaluations
Recruiting and interviewing
Business administration
Budgeting
Timeline
Associate - Medical Billing And Coding
Fortis Institution
06.2020 - 06.2023
Ticket Agent
Delta Airlines
01.2016 - Current
Assistant Manager
Captain D’s
11.2013 - 01.2016
Pharmacy Technician
Walgreens
06.2011 - 06.2013
Assistant Manager
Jack Marshall’s Food, KFC
05.2009 - 12.2012