Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Marquita Smith

Las Vegas,NV

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Committed and hardworking Cashier/Sales Associate/Customer Service and Front end Supervisor with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Overview

15
15
years of professional experience

Work History

Cashier/Sales Associate

Marshall Rousso
11.2018 - 04.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Set up new sales displays each week with fresh merchandise.
  • Dress the mannequins in the windows for display.
  • Help assist customers with their outfits and shoes.
  • transfer customers products to another store.
  • Steamed the garments.
  • Reticket products with the correct sale price.
  • Assist customers by providing information and resolving their complaints.
  • Process intake merchandise.

Cashier/Customer Service/Front End Supervisor

Ross Dress For Less
09.2007 - 04.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Supervise others and provide on-the-job training.
  • Cash handling.
  • Maintain confidentiality of customers transactions.
  • Fitting room Attendant.
  • Process jewelry, cologne and accessories.
  • Assist customers on the sales floor.
  • Answer the phone.
  • Assist customers by providing information and resolving their complaints.

Cashier

Rhapsodielle
06.2005 - 09.2007
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Set up new sales displays each week with fresh merchandise.
  • Dress the mannequins in windows for sale display.
  • Assisted customers with their outfits and shoes.
  • Answer the phone.
  • Ticketed incoming merchandise.

Education

High School Diploma -

Centennial High School
Las Vegas, NV

Associate of Applied Science - Medical Assistant

Everest College - Henderson
Henderson, NV
04.2011

Skills

  • Payment Collection
  • Drawer Balancing
  • Product Recommendations
  • Returns Processing
  • ID Verification
  • Cash Handling
  • Cash Register Operation
  • POS Systems
  • Customer Assistance
  • Customer Service
  • Product Restocking
  • Payment Processing
  • Cash Handling and Management
  • Conflict Resolution
  • Staff Training
  • Cash Drawer Balancing
  • Money Handling
  • Refund Handling
  • Point-Of-Sale System Operation
  • Issue Resolution
  • Refunds and Exchanges
  • Merchandise Restocking
  • Product Knowledge
  • Retail Merchandising
  • Sales Expertise
  • Patience and Empathy
  • Effective Communication
  • Multitasking Capabilities
  • Cash Handling Expertise
  • Professionalism and Courtesy
  • Teamwork and Collaboration
  • Customer Service Excellence
  • Work Ethic and Integrity
  • Attention to Detail
  • Promotions and Discounts Understanding
  • Upselling Techniques
  • Active Listening
  • Basic Mathematics
  • Cash Register Operations
  • Problem Solving Abilities

Additional Information

  • Was let go due to the pandemic.

Timeline

Cashier/Sales Associate

Marshall Rousso
11.2018 - 04.2020

Cashier/Customer Service/Front End Supervisor

Ross Dress For Less
09.2007 - 04.2020

Cashier

Rhapsodielle
06.2005 - 09.2007

High School Diploma -

Centennial High School

Associate of Applied Science - Medical Assistant

Everest College - Henderson

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Marquita Smith