Hi, I’m
MARQUITA TEAGUES
Summary
Experienced professional with a versatile background in customer service, accounting, and recruitment. Proficient in resolving customer inquiries and complaints, performing basic accounting duties, and supporting recruitment initiatives. Demonstrates strong communication skills, exceptional attention to detail, and thrives in fast-paced, multitasking environments.
Overview
16
years of professional experience
5
Certification in Esthetics
1
Esthetician License
Work History
Texas Health & Human Services Commission
Client Service Manager in Payroll
01.2021
Job overview
- Researched customer accounts to resolve discrepancies or issues relating to benefits complaints
- Arranged face-to-face meetings with clients to handle application and paperwork
- Provided customer service to clients, including answering phone calls and emails, responding to inquiries and addressing complaints
- Processed documents according to established filing systems
- Performed data entry tasks for customer information into database system
VDart Inc.
Customer Service Representative
01.2022 - Current
Job overview
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
Automated Data Processing (ADP)
Customer Service Manager
01.2021 - 01.2022
Job overview
- Provided customer service to clients, including answering phone calls and emails, responding to inquiries and addressing complaints
- Organized documents according to established filing systems
- Performed data entry tasks for customer information into database system
- Verified accuracy of billing data prior to submitting invoices for payment processing
- Researched customer accounts to resolve discrepancies or issues relating to billing or payment inquiries
- Researched and resolved employee inquiries regarding benefits programs
- Developed solutions to improve customer service experience
- Sourced and screened qualified candidates for open positions
- Maintained accurate records of all recruitment activities in applicant tracking system
- Coordinated interviews with hiring managers and prospective employees
- Provided excellent customer service to clients by responding promptly to inquiries and resolving any issues in a timely manner
- Provided support to employees regarding issues related to their paychecks or other payroll matters
Allied Universal Security
Account & Recruiting Manager
01.2017 - 01.2021
Job overview
- Developed and maintained relationships with key accounts to ensure customer satisfaction
- Analyzed client data and identified opportunities for growth
- Reviewed applications, conducted in-person interviews, and administered tests to evaluate applicants' skills
- Maintained accurate records of applicant information within the Applicant Tracking System
- Provided guidance and advice to hiring managers regarding best practices for interviewing techniques and selection criteria
- Coordinated background checks, reference checks, drug screenings, and other pre-employment activities as needed
- Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service
- Assisted in recruiting and hiring process by sourcing, screening, and interviewing applicants
Education
Minnesota Transitions Charter SchoolProsper, TX
DIPLOMA
Collectiv Beauty Academy
ESTHETICIAN
Skills
- CRM Software
- Proofreading documents
- Administrative Support
- Inbound and Outbound Calling
- Complaint resolution
- Data Collection
- Problem Resolution
- Applicant Tracking Systems
- Candidate Sourcing
- Talent Acquisition
- Recruitment Strategies
- Applicant tracking management
- Talent acquisition strategies
- Staff Management
- Regulatory Compliance
- Account Management
- Customer Support
- Quality Assurance
- Call Center Operations
- Mobile notary services
- Document review
- Document verification
- Recordkeeping skills
- Loan document signing
- Remote online notarization
- Deed execution
- Real estate transactions
Leadership Development
Client Relations
Information Security
Notarial acts
- Power of attorney
- Document evaluations
- Witness coordination
- Oath administration
- Professional and mature
- Documentation and recordkeeping
- Customer service
- Real estate
- Loan processing
- Document preparation
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Customer service-focused
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Verbal and written communication
- Cash handling
- Loan servicing
- Customer relations
- Active listening and learning
- Microsoft office
- Team building
- Analytical and critical thinking
- Data entry
- Loan processing coordination
- Loan file maintenance
Certification
- Chemical Peel Certification - Aesthetic Science Institute or similar accrediting bodies.
- Skin Care Specialist Certificate – American Academy of Facial Esthetics.
- Licensed Esthetician - Texas Board of Cosmetology.
- Microdermabrasion Certificate - Professional Beauty Association or equivalent institutions.
- Body Contouring and Sculpting Certificate – Accredited beauty schools or specialized training institutes.
Timeline
Customer Service Representative
VDart Inc.
01.2022 - Current
Client Service Manager in Payroll
Texas Health & Human Services Commission
01.2021
Customer Service Manager
Automated Data Processing (ADP)
01.2021 - 01.2022
Account & Recruiting Manager
Allied Universal Security
01.2017 - 01.2021
Collectiv Beauty Academy
ESTHETICIAN
Minnesota Transitions Charter School
DIPLOMA
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