MARQUITA TUCKER

• Reporting to the Manager, IT Business Solutions, the Lead Business Systems Specialist is part of an internal IT Team responsible for supporting the Trust adoption and effective use of assigned business systems
• The Trust uses several business systems to support its operational duties, each of which are relied upon by one or more departments to successfully achieve their business goals and objectives
• The Lead Business Systems Specialist manages their assigned systems/data projects on behalf of the Trust and in direct alignment with expectations from the business owner/sponsor of each system
• In addition, the Lead Business Systems Specialist serves as the technology leader and subject matter expert of their assigned systems and is a key contributor in efforts to enable business areas to realize the intended value of technology investments, including identifying and confirming end-user requirements, implementing continuous improvements, maintaining system configurations and process automation, and coordinating system upgrades and other project initiatives.

7+, Education or experience in a related professional business area, e.g. operations, finance, systems, computer science, accounting., Demonstrated self-starter with ability to work with limited supervision, Strong interpersonal skills and demonstrated commitment to teamwork, Strong oral and written communication skills, Organizational skills with an ability to meet deadlines with accuracy, “Ownership” mentality with demonstrated ability to be responsible for an entire system, process, project, etc., Ability to work in a dynamic environment where roles and responsibilities are evolving as new processes and procedures are implemented, Demonstrated initiative and willingness to assume higher levels of responsibility as needed, Project management leadership experience preferred, Prior business and/or business operations experience beneficial, SQL experience beneficial

• Actively participate in and support the Trust’s development and maintenance of a high-functioning work environment including a strong service and continuous improvement culture.
• Develop strong relationships across the organization, acting as the technology leader, subject matter expert (SME) and data steward for their assigned systems.
• Responsible for supporting the collection, entry, validation, monitoring, and quality of any data required to configure or enable the Trust’s effective use of assigned systems. System support responsibilities may include compiling management reports, working with IT regarding issue/change management resolution, data quality validation and developing and conducting end-user training.
• Manage relationships between stakeholders, vendor, and technical resources to ensure mutual understanding of proposed system enhancements and process improvements.
• Facilitate design workshops with the business community to solicit and document requirements. Interpret the business needs and effectively translate them to the technical development team.
• Develop project plans and collaborate with stakeholders, lead project activities, including resource and budget planning, analysis, design, development, configuration, testing, training, and cutover.
• Lead system and user acceptance testing, negotiating with business stakeholders, triaging defects including complex system/data issues, and obtaining stakeholder sign-off.
• Coordinate system maintenance and project deployment activities with Trust IT and the Vendor; including system backups, code review sessions and system downtime planning. Communicate system changes and the maintenance window to the user base community.
• Assist with the vendor selection process including gathering/communicating system requirements, drafting, and scoring vendor RFI/RFP responses, designing, and scoring proof of concept demonstrations, and making vendor recommendations.
• Independently lead the proof-of-concept process to prove the viability of new applications to manage business needs including relations with potential vendors and staff. Develop and present recommendations to leadership.
• Lead cross-functional staff through the development and maintenance of system functionality documentation, process, and data architecture. Delegate to, and oversee tasks performed by other stakeholders to formalize documentation.
• Manage relationships with vendors, collaborating on prioritization of work effort and project timelines. Participate in contract negotiations and assist with performance monitoring, service levels and data quality in delivering successful solutions to business needs.

Reporting to the Manager, IT Business Solutions, the Lead Business Systems Specialist is part of an internal IT Team responsible for supporting the Trust adoption and effective use of assigned business systems. The Trust uses several business systems to support its operational duties, each of which are relied upon by one or more departments to successfully achieve their business goals and objectives. The Lead Business Systems Specialist manages their assigned systems/data projects on behalf of the Trust and in direct alignment with expectations from the business owner/sponsor of each system. In addition, the Lead Business Systems Specialist serves as the technology leader and subject matter expert of their assigned systems and is a key contributor in efforts to enable business areas to realize the intended value of technology investments, including identifying and confirming end-user requirements, implementing continuous improvements, maintaining system configurations and process automation, and coordinating system upgrades and other project initiatives.