Marquita White
Paris,TN
Summary
Versatile and results-oriented professional with a proven track record in machine operation and customer service, notably at West Telemarketing Inc. Excelled in quality control and problem-solving, enhancing customer satisfaction and operational efficiency. Skilled in critical thinking and production monitoring, adept at fostering positive customer relations and streamlining processes.
Overview
19
19
years of professional experience
Work History
Press Operator
PML Marugo Inc.
04.2019 - Current
Made sure the right rubber compound is loaded in the machine, make sure machine is properly cycled, and make sure the machine is making quality parts.
Carhop Server
Sonics Drive In
03.2015 - 12.2019
Make sure to take the customers order correctly, make sure to greet the customer with a smile , count change correctly to the customer, make sure parking lot is kept clean and trash can kept empty
Customer Service Representative
West Telemarketing Inc.
04.2006 - 07.2010
Make sure to read the representative scripts to the customer to take payments, setup service calls, and update customer accounts with Adelphia Cable Company.
Also data entry for AT&T -ran customer credit checks
Education
Administrative Assistant - Administrative Office
Tennessee College of Applied Technology
Paris, TN05-2014
IT Specialist - Computer Information Systems
Tennessee College of Applied Technology
Paris, TN05-2012
Skills
- Machine Operation
- Quality Control
- Production Monitoring
- Press troubleshooting
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
- Critical Thinking
- Customer Relations
- Call center experience
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Appointment Scheduling
- Paperwork Processing
- Order Processing
Timeline
Press Operator
PML Marugo Inc.
04.2019 - Current
Carhop Server
Sonics Drive In
03.2015 - 12.2019
Customer Service Representative
West Telemarketing Inc.
04.2006 - 07.2010
Administrative Assistant - Administrative Office
Tennessee College of Applied Technology
IT Specialist - Computer Information Systems
Tennessee College of Applied Technology
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