Marquita Williams
Account Manager
Memphis,TN
Summary
Dedicated Administrative Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Office Assistant
Fullilove Llc
Memphis , TN
07.2018 - 02.2022
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Verified accuracy of business records by consistently updating customer information.
- Executed record filing system to improve document organization and management.
- Provided clerical support, addressing routine and special requirements.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Edited documents to keep company materials free of grammar errors.
Dsp
Saint John's Community Services
Memphis , TN
10.2016 - 01.2019
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained clean, safe and well-organized patient environment.
- Administered medication as directed by physician.
- Developed rapport to create safe and trusting environment for care.
- Supervised daily activities and provided assistance to staff.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Led patient or group recreational activities for enhanced patient outcomes.
- Minimized injuries to staff or patients through support or restraint to control patient movements.
- Consulted with different healthcare disciplines to offer important mental health support to patients.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands and household chores.
- Monitored clients' overall health and well-being and noted significant changes.
- Recorded status and duties completed in logbooks for management.
- Transported clients to and from medical appointments with safety and efficiency.
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Front Desk Clerk
YMCA Of Memphis & The Mid-South
Memphis, TN
04.2012 - 12.2014
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Resolved service-related problems and documented actions in system.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Kept accounts in balance and ran daily reports to verify totals.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Team Lead
Williams-Sonoma
Memphis , TN
07.2010 - 02.2014
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Worked different stations to provide optimal coverage and meet production goals.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Continuously checked products for quality assurance according to strict guidelines.
- Operated production machinery safely to reduce workplace accidents.
- Adjusted equipment to meet different productivity levels.
Education
High School Diploma - Accounting And Finance
Hamilton High School Memphis Tennessee
1363 E Person Ave 06.1999 - 06.2002
Real Estate
West Tennessee Professional School of Real Estate
Apple Tree Dr 04.2005 - 09.2005
Skills
Filing and data archiving
Spreadsheet management
Multi-line phone proficiency
Office management
Sorting and labeling
Strategic planning
Team Bonding
Employee training and development
Administrative support
Social media knowledge
Bookkeeping
Mail handling
Report analysis
Office administration
Timeline
Office Assistant
Fullilove Llc
07.2018 - 02.2022
Dsp
Saint John's Community Services
10.2016 - 01.2019
Front Desk Clerk
YMCA Of Memphis & The Mid-South
04.2012 - 12.2014
Team Lead
Williams-Sonoma
07.2010 - 02.2014
Real Estate
West Tennessee Professional School of Real Estate
04.2005 - 09.2005
High School Diploma - Accounting And Finance
Hamilton High School Memphis Tennessee
06.1999 - 06.2002