Marquitta Becker
Covington,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Certified Pharmacy Technician
Walmart
Covington, GA
11.2020 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
Call Center Customer Service Representative
ANTHEM Health Services
Atlanta, GA
02.2018 - 07.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Responded to customer comments and questions via LiveChat during shifts.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
Lead Certified Pharmacy Technician
CVS Pharmacy
Stone Mountain, GA
05.2016 - 01.2018
- Supervised 6 pharmacy technicians and nurses
- coordinated day-to-day assignments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Stocked, labeled and inventoried medication to keep accurate records.
- Counted, measured, and compounded medications following standard procedures.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
Human Resources Specialist
US Army
Fort Hood, TX
09.2005 - 04.2010
- Reviewed and screened applicant resumes to identify qualified candidates.
- Oversaw and managed hiring process and assisted human resources.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
Education
Associate of Applied Science - Pharmacy Technology
Brown Mackie College - Atlanta
Atlanta, GA05.2016
Skills
- Answering and Routing Calls
- Organization and Prioritization
- Problem-Solving Skills
- Patient Confidentiality
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Understanding Customer Needs
- Customer Service and Assistance
- Answering Customer Questions
- Inbound and Outbound Calling
Timeline
Certified Pharmacy Technician
Walmart
11.2020 - Current
Call Center Customer Service Representative
ANTHEM Health Services
02.2018 - 07.2020
Lead Certified Pharmacy Technician
CVS Pharmacy
05.2016 - 01.2018
Human Resources Specialist
US Army
09.2005 - 04.2010
Associate of Applied Science - Pharmacy Technology
Brown Mackie College - Atlanta
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