Marquitta Davis
Minneapolis,Minnesota
Summary
Experienced professional focused on meeting or exceeding objectives seeking Front Desk Customer Service Representative position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
3
3
years of professional experience
Work History
CEO/Owner/Operator
Paradise Beauty LLC
Minneapolis, MN
03.2020 - Current
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Monitored use of best practices at levels and implemented corrective actions to bring employees into compliance.
- Prepared organization for forecasted demand levels through effective operational planning.
- Identified and capitalized on short- and long-term revenue generation opportunities to maximize bottom-line profitability.
- Drove implementation of new market expansion to propel business forward and adapt to market changes.
- Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings.
Stylist
Great Clips Salon
St. Anthony, Minnesota
10.2021 - 04.2022
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Monitored current trends to understand fashions and better serve customer needs.
- Processed payments, entering sales in register for prompt customer service.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Worked with men, women and children to complete a haircut on daily basis.
- Recorded notes for future reference about customer preferences and services delivered.
Education
Certificate - Cosmotology
Empire Beauty School
Springlake Park, MN09.2021
Skills
- Market Trend Expertise
- Operational Analysis
- Annual Planning
- Business Management and Development
- Operational Leadership
- Balanced Work Ethic
- Systems Thinker
- Thrive Under Pressure
- Mission and Vision
- People and Culture
- Adaptable and Flexible
- Capital Expenditure Planning
Timeline
Stylist
Great Clips Salon
10.2021 - 04.2022
CEO/Owner/Operator
Paradise Beauty LLC
03.2020 - Current
Certificate - Cosmotology
Empire Beauty School
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