Marquitta Jefferson
Houston,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Detailed, independent, customer service driven and highly organized, spearheaded multiple successful organizations, progressive management skills. Excellent written and verbal communication skills, Microsoft Word, Excel, Power Point efficient, typing skills, conflict resolution specialist, very versatile skill set, upper and lower management accomplishments. Well rounded person with over 10 years in management, Familiar with ADA standard for those needing accommodations. Spearheaded many public initiatives that involved the community, local and state government agencies. Knowledgeable and familiar with accounts receivable and payable. I have 100% success in all my initiated programs, professional development and training outcomes, that I either initiated or co-chaired
Overview
17
17
years of professional experience
Work History
Adminastrative Assistant to the Assistant Principa
Atascocita High Chool
2020.01 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coached new employees on administrative procedures, company policies and performance standards.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Arranged rapid office equipment repair and maintenance with vendors.
- Organized weekly staff meetings and logged minutes for corporate records.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Performed research to collect and record industry data.
- Managed Access databases converting complex data into easy-to-interpret data.
- Created detailed expense reports and requests for capital expenditures.
Teacher
Chicago Public Schools CPS
2010.06 - 2018.07
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Planned and implemented integrated lessons to meet national standards.
- Promoted physical, mental and social development using classroom games and activities.
- Graded and evaluated student assignments, papers and course work.
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Supervised learning groups of students in classroom stations.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Completed daily reports, meal count sheets and attendance logs.
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Supported student teachers by mentoring on classroom management, lesson planning and activity organization.
- Fostered team collaboration between students through group projects.
- Instructed students in core educational principles, concepts and in-depth subject matter.
- Enhanced student knowledge of technology by integrating various web-based applications for research and assignments.
- Designed dynamic lesson plans based on student interests to increase overall student GPA.
- Piloted program to address proposed state subject area competencies and standards.
Accomadations Manager
City Colleges Of Chicago
2013.09 - 2017.06
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Assisted individuals with addressing disabilities and developing career plans.
- Handled caseload of more than 6 clients.
- Coordinated community resources and secured referrals.
- Consulted with interdisciplinary teams to enhance coordination of care, establish medical clearance and determine optimal timing of further interventions.
- Liaised with community partners to enhance employment opportunities for individuals with disabilities.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Site Director
Abraham Lincoln Center
2010.02 - 2012.06
- Recruited and hired top-quality staff to fill important positions.
- Facilitated effective communication between internal and external stakeholders.
- Performed continuous evaluations of successes and failures, and implemented improvement plans.
- Networked among Community organizations to improve financial backing, operational planning .
- Supervised contractor work processes and adherence to project schedule.
- Maintained records and logs of work performed and materials and equipment used.
- Created weekly and monthly reports and presentations for management team.
- Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
- Coordinated site investigations, documented issues and escalated to executive teams.
- Maintained zero site accidents and lost work days for 1 years.
- Scheduled vendor and service companies for various types of operations.
- Trained nationals in food preparation for feeding onshore and offshore personnel.
- Established employee work schedules to properly staff 3 classrooms for each shift.
- Monitored, coached and supervised team of 10 employees in 2010.
- Resolved issues between employees and customers using company policies.
Education
Master of Science - Education of Individuals With Multiple Disabilities
Walden University
Minneapolis, MN06.2024
Bachelor of Science - Education
Kendall College
Chicago, IL05.2012
Associate of Arts -
Harold Washington College
Chicago, IL05.2010
Skills
- Cash Deposit Preparation
- Meeting Minutes
- Account Balancing
- Customer Service
- 10-Key Proficiency
- Critical Thinking
- Phone Call Answering
- Correspondence Writing
- Data Evaluation
- Data Collection
- Recordkeeping
- Identifies and resolve issues
- Gathers relevant evidence
- Inputs data
- Conducts interviews
Timeline
Adminastrative Assistant to the Assistant Principa
Atascocita High Chool
2020.01 - Current
Accomadations Manager
City Colleges Of Chicago
2013.09 - 2017.06
Teacher
Chicago Public Schools CPS
2010.06 - 2018.07
Site Director
Abraham Lincoln Center
2010.02 - 2012.06
Master of Science - Education of Individuals With Multiple Disabilities
Walden University
Bachelor of Science - Education
Kendall College
Associate of Arts -
Harold Washington College
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