Marquitta McCullough

Lanett,AL

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

years of professional experience

Work History

Child Care Worker

Childcare Network

West Point, GA

11.2021 - Current

Supervised and monitored the safety of children in my care.
Read stories to children and taught them basic skills such as counting, ABCs, and colors.
Developed positive relationships with parents and guardians by providing ongoing communication regarding their child's progress.

Retail Sales

Cracker Barrel

Opelika, AL

07.2018 - 11.2021

Developed and implemented training programs for new retail sales associates.
Performed daily cash reconciliation activities for retail sales transactions.
Created attractive displays to promote retail sales items.

Tax Preparer

H & R Block

Auburn, AL

01.2018 - 04.2018

Prepared and reviewed tax returns for individuals.
Maintained accurate records of all client transactions and filings.
Advised clients on the best strategies for filing their taxes efficiently and legally.

Education

Associate - Accounting

Colorado Technical University

03.2016

Skills

Early Childhood Development
Child development knowledge
Parental Communication
Money Handling
Customer Service
Department reset
Upselling strategies

Tax Return Preparation
Document Preparation
Bookkeeping
Individual returns preparation
Verbal and written communication
Team Leadership
Time Management

Timeline

Child Care Worker - Childcare Network

11.2021 - Current

Retail Sales - Cracker Barrel

07.2018 - 11.2021

Tax Preparer - H & R Block