Psychology (Mental Wellness)
Hi, I’m
Marquitta Styles
Homecare Aide
Greenville,SC
In every situation, my intentions are to get and understanding and to be understood.
Royalty
Summary
Dynamic and empathetic professional with a proven track record in customer service and teamwork, notably at Lovisa. Excelled in enhancing customer engagement and satisfaction, significantly contributing to team sales targets. Skilled in cash handling and problem-solving, adept at building lasting relationships and efficiently managing time to prioritize customer needs. Organized Senior Homecare Aide with experience providing skilled care to diverse patient populations. Compassionate professional with great engagement skills. Prioritize tasks and maintains accurate documentation. Independent Nanny adept at taking initiative in creating child-friendly activities. Maintain organized schedules with little parental guidance. Adept in caring for up to 3 children while preparing meals and managing personal, medical and educational activities for each child.
Overview
7
years of professional experience
Work History
Lovisa
Retail Sales Associate
11.2023 - 01.2024
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
Southern Arms LLC.
Senior Homecare Aid
10.2022 - 11.2022
Job overview
- Enhanced patient satisfaction scores through compassionate communication and active listening techniques during interactions.
- Maintained a safe home environment for patients, conducting thorough assessments and addressing potential hazards.
- Enhanced patient well-being by providing exceptional home care and implementing personalized care plans.
- Improved medication adherence by administering prescribed medications accurately and educating patients on their importance.
- Promoted patient independence with tailored assistance in daily living activities, such as grooming, bathing, dressing, and meal preparation.
- Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
- Provided emotional support and kind companionship to patients and families to increase overall wellness.
- Assisted patients with activities of daily living to promote independence.
- Administered medications and treatments as prescribed by physicians.
- Reviewed patient history to verify conditions and current medications.
- Delivered emotional support to patients and families during challenging times.
- Helped patients complete bathing, dressing and eating.
Kyle Kiser
Private Nanny
07.2021 - 08.2022
Job overview
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Led indoor and outdoor activities to entertain and occupy children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
- Implemented daily routines for optimal child development and created a structured environment.
- Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
- Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
- Adapted caregiving approaches based on individual needs of each child to provide personalized support.
- Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
- Provided safe transportation to and from school, extracurricular activities, and other events.
Carolina Facility Solutions
Commercial Janitorial Cleaner
12.2020 - 03.2021
Job overview
- Provided exceptional service to clients by responding promptly to requests for additional cleaning or specific needs beyond routine duties.
- Collaborated effectively with team members to complete assigned tasks efficiently while maintaining high-quality standards.
- Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
- Consistently exceeded client satisfaction benchmarks through attentive service, proactive problem-solving, and a strong work ethic.
Papa
Senior Homecare Aide
07.2019 - 03.2020
Job overview
- Offered caring companionship and emotional support.
- Established trusting relationships with patients through consistent reliability and genuine empathy towards their unique situations.
- Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported patients'' mental well-being by engaging in meaningful conversations and offering emotional support.
- Aided in maintaining a clean living environment, performing housekeeping tasks such as laundry, dishwashing, and tidying up spaces.
- Provided grooming and mobility assistance to support daily living needs.
McDonald's
Cashier/Customer Service Cashier
09.2016 - 01.2017
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Ultimate Medical Academy - ClearwaterClearwater, FL
Associate of Science from Health And Human Services
08.2021
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Customer Assistance
- Cash Handling
- Customer Engagement
- Retail Sales
- Store Opening and Closing
- Money Handling
- Cash Register Operation
- Relationship Building
- Family Support
- Dementia Care
- Home safety evaluation
- Behavioral health support
- Geriatric Care
- Palliative Care
- Diabetes management
- Respiratory Care
- HIPAA Compliance
- Recording vital signs
- Housekeeping
- Patient Monitoring
- Privacy and confidentiality
- Meal Preparation
- Medication Administration
- Care Coordination
- Patient transportation
- [State] Driver's License
- Care Plan Adherence
- Attention to Detail
- Responsible and Dependable
- Multitasking Abilities
- Adaptable and Flexible
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Active Listening
- Effective Communication
- Decision-Making
- Infant care experience
- Schedule Management
- Toddler care experience
- Activity Planning
- Reading and Storytelling
- Early Childhood Education
- Positive Reinforcement
- Emotional Support
- Laundry
- Social skill development
- Light Housekeeping
- Transportation safety
- Outdoor Play Supervision
- Activities Planning
- Creative Activity Planning
- Early Childhood Development
- Behavior Modeling
- Safety Consciousness
- Educational Support
- Behavior management techniques
- Social integration
- Nutrition knowledge
- School-age child care
- Potty Training Assistance
- Music and Dance Encouragement
- Academic Support
- Dependable and Responsible
- Creative Thinking
- Child Supervision
- Child Safety
- Multitasking
- Cooking
- Deep cleaning expertise
- Odor Control
- Waste disposal
- Dusting surfaces
- Chemical Handling
- Glass treatment
- Upholstery Cleaning
- Restroom maintenance
- Commercial equipment operations
- Equipment safety
- Daily Reporting
- Safe Chemical Handling
- Chemical storage
- Trash Collection
- Regulatory Compliance
- Window Cleaning
- Strong Work Ethic
- Deep cleaning abilities
- Supply Management
- Productivity and Time Management
- Sweeping and Mopping
- Biohazard Disposal
- Conscientious and Detail-Oriented
- Physical Stamina
- Fixture Cleaning and Polishing
- Basic Mathematics
- OSHA Compliance
- Flexible Schedule
- Maintaining Building Security
- Damage Prevention
- Patient
- Patient Care
- Reliability and punctuality
- Daily living support
- Medication Management
- Housekeeping abilities
- Cultural Sensitivity
- Medications understanding
- Organizational expertise
- Daily living assistance
- Dedicated Team Player
- Resourceful
- Patient Charting
- Positive Attitude
- Performance Improvement
- Valid Driver's License
- Strong Problem Solver
- Prioritizing Work
- Documentation And Reporting
- Verbal Communication
- Medical Terminology
- Team Bonding
- 30 wpm Typing Speed
- Professional and mature
- Event Planning
- Report Writing
- Technical Support
- Customer Relationship Management (CRM)
- Meticulous attention to detail
- Issue Resolution
Interests
Music Production
Music Therapy
Nursing
Timeline
Retail Sales Associate
Lovisa
11.2023 - 01.2024
Senior Homecare Aid
Southern Arms LLC.
10.2022 - 11.2022
Private Nanny
Kyle Kiser
07.2021 - 08.2022
Commercial Janitorial Cleaner
Carolina Facility Solutions
12.2020 - 03.2021
Senior Homecare Aide
Papa
07.2019 - 03.2020
Cashier/Customer Service Cashier
McDonald's
09.2016 - 01.2017
Ultimate Medical Academy - Clearwater
Associate of Science from Health And Human Services