Summary
Overview
Work History
Education
Skills
Assessments
Personal Information
Timeline
Generic

Marquiya Watkins

Chicago,IL

Summary

To secure a more challenging position, that will allow me the opportunity to utilize my skills, and offer the opportunity for advancement. Thank You

Overview

13
13
years of professional experience

Work History

Operations Lead Future planner

  • Responsible for planning flights, assigning aircrafts to gates, and monitoring weight and balance.

Supervisor of baggage

Envoy Airlines
10.2020 - Current
  • Making sure customers are satisfied with their flying accommodations
  • Directs and coordinates department activities through subordinate supervisors. Reviews and analyzes reports, records, and
    directives, and confers with leads to obtain data required for planning department activities, such as new commitments, status
    of work in progress, and problems encountered.
  • Making sure the customers luggage makes it to the proper destination on time.
  • Assigns, or delegates responsibility for, specified work or functional activities and
    disseminates policy to leads and crew chiefs.
  • Gives work directions, resolves problems, and sets deadlines to ensure timely completion of
    work. Prepares reports and records on department activities for upper
    management, using computer. Evaluates current procedures and practices for accomplishing department objectives to
    develop and implement improved procedures and practices. May initiate or authorize employee hire, promotion, discharge, or Transfer

Lead Deice Dispatch

Envoy Airlines
10.2019 - 10.2020
  • Making sure aircraft is clean and clear of all contamination
  • Flight Dispatchers are responsible for preplanning daily flight operations following safety and efficiency standards consistent to
    passenger comfort and on-time performance. They assure that appropriate personnel are informed of significant changes in the
    flight status, such as specific aircraft to be used on flights, aircraft changes, aircraft substitutions, delays, unscheduled landings,
    diversions or cancellations. Initiates operational flight information and time limit decisions by accessing the computer to gather and
    interpret information.
  • Analyzes and reviews information to assure availability of crews and aircraft for each scheduled flight departure. Ability to
    coordinate for optimum utilization of aircraft and crews during irregular operations. Keep informed of progress of all inbound flights
    entering control areas, location of aircraft and crews out of position during irregular operations by utilizing radio communications.
  • Issues instructions in the dispatch area which require implementation by appropriate personnel in the performance of those phases
    of their duties pertinent to flight operations using radio.
  • Exercise and maintain joint responsibility with the pilot in command for operational control in all matters affecting the safety of flights
    following F.A.R.’s. Prepare, write and enter data reports as required.

Lead Dispatcher

Envoy Airlines
01.2017 - 10.2019
  • Responsible for dispatching flights in and out in a timely manner as well as taking calls from agents and captains in a call center environment.
  • Lead Station Agents must demonstrate leadership skills and training ability. Responsible to management
    for coordination of the overall operation within an assigned functional area. They may conduct agent
    observations and associated activities. Administers local training programs such as on the job training
    with new hires. Responsible for scheduling and manpower utilization. Maintains supplies, inventory and
    control logs. Prepares customer correspondence, investigates discrepancies and compiles statistical data
    for reports. Lead Agents will assist management in the completion of administrative duties, perform agent
    work as required and act as company representative when assigned.

Customer Service/ Telephone Interviewer

N.O.R.C. At the University of Chicago
11.2014 - 03.2016
  • Researching and calling the proper Sample Member.

Cashier

Wal-Mart
07.2014 - 11.2014
  • Balancing cash draw, stocking and restocking and customer service.

Cashier

Toys "r" us
10.2011 - 01.2012
  • Balancing cash draw, stocking and restocking and customer service.

Cashier

KFC
01.2011 - 08.2011
  • Balancing cash draw, packing orders, cleaning and customer service.

Education

Law -

Kishwaukee college
07.2015

Elgin Community College
05.2013

Streamwood High School
05.2012

Skills

  • Key Skills
  • Product Knowledge
  • Customer Service
  • Money Handling
  • Time Management
  • Problem Solving
  • Critical Thinking
  • Microsoft
  • Excel and word
  • English
  • Research
  • Dispatching
  • Operations Management
  • Transportation Management
  • Motivational attitude
  • Team Training
  • Issue Research
  • Data Analysis
  • Delegation

Assessments

Scheduling, Proficient, 03/2020, Cross-referencing agendas and itineraries to avoid scheduling conflicts.

Personal Information

Willing To Relocate: Anywhere

Timeline

Supervisor of baggage

Envoy Airlines
10.2020 - Current

Lead Deice Dispatch

Envoy Airlines
10.2019 - 10.2020

Lead Dispatcher

Envoy Airlines
01.2017 - 10.2019

Customer Service/ Telephone Interviewer

N.O.R.C. At the University of Chicago
11.2014 - 03.2016

Cashier

Wal-Mart
07.2014 - 11.2014

Cashier

Toys "r" us
10.2011 - 01.2012

Cashier

KFC
01.2011 - 08.2011

Operations Lead Future planner

Law -

Kishwaukee college

Elgin Community College

Streamwood High School

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Marquiya Watkins