Marqus Faca
Katy,TX
Summary
Versatile Team Member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about [Type] skills and to advance professionally. Holds quality and teamwork in high esteem.
Overview
18
18
years of professional experience
Work History
E-Commerce Team Member
Academy Sports & Outdoors Distribution Center
Katy, TX
07.2021 - Current
- Stacked labeled packages onto pallets and wrapped with shrink wrap to prepare for shipping.
- Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
- Operated forklifts and overhead cranes to move supplies and finished products.
- Maintained positive working relationship with fellow staff and management.
- Stayed informed of company and store updates from leadership.
- Worked hard to learn required tasks quickly to maximize performance.
- Rotated through series of different stations based on team needs.
- Attended staff meetings to stay updated on company policies and procedures.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Upheld high standards of productivity and quality in operations.
- Processed and retrieved customer special orders.
Casino Table Games Dealer
iHost Poker
Spring, TX
11.2019 - Current
- Performed chip exchanges for customers in a timely manner.
- Performed functional game duties quickly by efficiently handling money and chips.
- Calculated payouts and ensured accuracy of game results.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Explained rules, took bets and delivered payouts to facilitate movement of games.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
- Assisted in training new employees on correct dealing procedures.
- Assisted new players in understanding the rules of the game.
- Monitored activities on assigned table games to ensure fairness and integrity.
- Provided excellent customer service to all casino guests and players.
- Dealt various table games including Blackjack, Roulette, Baccarat, and Poker.
- Provided professional instruction to novice players on how to play table games.
Restaurant Owner
Zest Garden Bistro & Zest Catering
Johannesburg
06.2006 - 12.2012
- Developed menus that featured local ingredients while meeting customer demands.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Inspected dining and serving areas for cleanliness and proper setup.
- Maintained cleanliness and sanitation across foodservice, storage and preparation stations.
- Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
- Analyzed financial reports to identify areas of improvement or cost savings opportunities.
- Performed regular inspections of kitchen facilities to ensure cleanliness, safety requirements are met as well as adherence to health codes, regulations set by state, local government agencies .
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Managed and supervised 30 employees in 2 bistros and the catering company.
- Established standards for quality control, customer service, health and safety regulations.
- Responded promptly to customer complaints or issues related to the restaurant's services or products.
Education
High School Diploma -
Stutteron High School
Eastern Cape South AfricaSkills
- Customer Service
- Complaint Resolution
- Fluent in Afrikaans
- Attention to Detail
- Clear Communication
Military Service
- Four years with the South African Defense Force. Attained the rank of Corporal.
Timeline
E-Commerce Team Member
Academy Sports & Outdoors Distribution Center
07.2021 - Current
Casino Table Games Dealer
iHost Poker
11.2019 - Current
Restaurant Owner
Zest Garden Bistro & Zest Catering
06.2006 - 12.2012
High School Diploma -
Stutteron High School
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