Marqus Silver
ROCKY MOUNT,NC
Summary
Dynamic professional with a strong work ethic and integrity, experienced in customer service and cash handling at Family Hospitality LLC. Proven ability to resolve conflicts and enhance customer satisfaction, while efficiently managing transactions. Skilled in product knowledge and maintaining organized environments, contributing to improved workflow and operational efficiency.
Overview
16
16
years of professional experience
Work History
Cashier/Stocker
Family Hospitality LLC
06.2020 - 10.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to optimize workflow during peak hours.
- Handled cash management, including balancing registers at end of shifts.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Trained new cashiers on operational procedures and company policies.
- Worked flexible schedule and extra shifts to meet business needs.
Material Handler
Nu Vision Upholstery
05.2017 - 12.2019
- Conducted inventory checks, ensuring accurate stock levels and timely replenishment.
- Collaborated with team members to streamline material handling processes, enhancing workflow efficiency.
- Implemented safety protocols, reducing workplace incidents and promoting a secure environment.
- Packed items into appropriate containers for shipment.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Machine Operator/Assembler
Southwire
10.2009 - 01.2017
- Operated machinery to assemble copper and aluminum wire products with precision.
- Monitored production processes to ensure adherence to safety and quality standards.
- Trained new employees on equipment operation and safety protocols effectively.
- Led workflow optimization initiatives, reducing downtime and enhancing production efficiency.
- Operated machining equipment safely with team of operators.
- Conducted routine maintenance on machinery, ensuring operational readiness at all times.
- Complied with company and OSHA safety rules and regulations.
- Reduced machine downtime by performing regular inspections and identifying potential issues before they escalated.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Assisted in the development of new products, contributing technical expertise and hands-on assembly experience.
- Utilized various hand tools for precise assembly work, consistently meeting tight tolerances specified for each product.
- Ensured timely completion of orders by monitoring progress and adjusting schedules as necessary.
Education
High School Diploma -
Crown of Victory Christian Academy
Rocky Mount, NCSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Money handling
- Cash handling and management
- Customer relations
- Cash register operation
- Product restocking
- Conflict resolution
- Product knowledge
Timeline
Cashier/Stocker
Family Hospitality LLC
06.2020 - 10.2025
Material Handler
Nu Vision Upholstery
05.2017 - 12.2019
Machine Operator/Assembler
Southwire
10.2009 - 01.2017
High School Diploma -
Crown of Victory Christian Academy