MARQUS WASHINGTON
Fort Lauderdale,FL
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Health Insurance Agent
Better Health Market
Pompano Beach, FL
09.2023 - Current
- Advised clients on health insurance options, including coverage and cost comparisons.
- Developed and maintained relationships with clients to ensure satisfaction with services provided.
- Explained complex healthcare concepts to customers in an easy-to-understand way.
- Identified customer needs, analyzed data, and recommended appropriate products and services.
Customer Service Representative
SATCOM
Fort Myers, FL
06.2022 - 03.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Consulted with customers to resolve service and billing issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Fronter
RightWay Funding
Pompano Beach, FL
08.2018 - 06.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Recognized by management for providing exceptional customer service.
Skills
- Service Marketing
- Customer Billing
- Policyholder Communication
- Clientele Development
Timeline
Health Insurance Agent
Better Health Market
09.2023 - Current
Customer Service Representative
SATCOM
06.2022 - 03.2023
Fronter
RightWay Funding
08.2018 - 06.2021