Job Search Status
Open to workDesired start date: Immediately
Open To Work
Hi, I’m
Marqusha Miller
Work From Home Representative
El Dorado,AR
Work Preference
Summary
Dynamic Customer Care Representative with proven success at StarTek, excelling in problem resolution and customer relations. Leveraged CRM software to enhance service efficiency, achieving high customer satisfaction. Recognized for exceptional empathy and active listening, consistently delivering tailored support and fostering strong customer relationships in a fast-paced call center environment.
Overview
6
years of professional experience
Work History
StarTekHot Springs, AR
Customer Care Representative
10.2018 - 12.2024
Job overview
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained high levels of product knowledge to effectively support customers' needs.
- Utilized CRM software to track customer interactions and ensure accurate record-keeping.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Collaborated with team members to improve response times and enhance customer satisfaction.
- Monitored performance metrics to identify areas for personal and team development opportunities.
- Assisted in training new representatives on company policies and procedures.
- Navigated multiple computer systems and applications to find information.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Eldorado High
High School Diploma from computer science, Economics
01.2003
University Overview
- Honor Roll all years
- Professional Development: FBLA
- Relevant Coursework: computer science& Economics
- GPA: 3.7
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Problem resolution
- Payment processing
- Customer relations
- Product knowledge
- Appointment scheduling
- Documentation and reporting
- Database research
- CRM software
- Time management
- Multitasking and organization
- Empathy and patience
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Phone etiquette
- Task prioritization
- Technical troubleshooting
- Upselling techniques
- Call handling
- Security verification
- Call logging
- Point-of-sale system
- Punctuality and reliability
- Computer skills
- Calm under pressure
- Microsoft office
- Understanding customer needs
- Calm and professional under pressure
- Call center operations
- Policies and procedures adherence
- Call documentation
- MS office
- Issue and complaint resolution
- Inbound call management
- Remote office availability
- Following scripts
- De-escalation techniques
- Professional telephone demeanor
- Customer relationship management (CRM)
Timeline
Customer Care Representative
StarTek
10.2018 - 12.2024
Eldorado High
High School Diploma from computer science, Economics