Marranda Thomas
Houston,TX
Summary
Professional with strong background in care coordination. Skilled in patient advocacy, healthcare planning, and resource management. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality care outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Care Coordinator
Harris Center for Mental Health and IDD
11.2023 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Advocated for patients during care team discussions, ensuring their preferences and needs were prioritized.
- Implemented patient follow-up procedures to monitor treatment progress and adjust care plans as needed.
- Improved care team communication with implementation of centralized information system.
- Monitored patient progress through regular check-ins, adjusting care plans to meet evolving needs.
- Ensured compliance with healthcare regulations and standards, maintaining patient safety and confidentiality.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Childcare Teacher
Child Discovery Center
06.2015 - 07.2022
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Increased student participation by implementing creative and interactive learning activities.
- Supported diverse student needs through differentiated instruction strategies, ensuring academic success for all learners.
- Enhanced parent-teacher communication through regular progress updates and conferences, strengthening support networks for students.
- Mentored new teachers, sharing best practices and providing guidance on effective classroom management techniques.
- Promoted a positive classroom environment by establishing clear expectations and consistently enforcing behavior guidelines.
- Implemented hands-on learning experiences to reinforce key concepts and improve retention rates among students.
- Continually sought professional development opportunities to stay current in educational research and best practices, applying this knowledge to enhance teaching effectiveness.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Developed and implemented behavior management plans.
- Modeled positive behavior and communication skills for students.
- Assessed student progress and provided feedback on educational development.
Behavioral Technician
Lakeview Center
11.2019 - 06.2021
- Maintained accurate data collection on client progress, enabling effective analysis and modification of treatment plans as needed.
- Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors.
- Promoted a safe and nurturing environment for clients, ensuring their comfort and well-being throughout therapy sessions.
- Adapted therapy materials based on individual needs, ensuring accessibility for all clients regardless of ability level or learning style.
- Provided one-on-one support and guidance for clients in various settings, promoting generalization of learned skills.
- Increased daily living skills through systematic instruction and practice during natural routines.
- Implemented social skills training groups, increasing peer interaction opportunities for clients.
- Devised problem-solving methods such counseling, psychotherapy and homework assignments to improve clients' quality of life.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Established rapport with clients, fostering trust and engagement in therapeutic activities.
- Encouraged clients to develop work skills and participate in social, recreational and therapeutic activities to enhance interpersonal skills or develop social relationships.
- Conducted therapeutic group sessions about life events and experiences with clients, establishing both short- and long-term goals.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Learned specialized behavior approaches to implement behavioral strategies.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Maintained patient records, documenting changes in patient condition.
Therapist Assistant
Canopy Cove Eating Disorder Facility
08.2020 - 01.2021
- Monitor client meals, bathroom breaks, and behaviors
- Console clients before and after meals
- Encourage rational thoughts and behaviors
- Collaborated with interdisciplinary teams to develop effective home exercise programs for patients, promoting continued progress outside of therapy sessions.
- Facilitated timely completion of required documentation by maintaining organized records regarding patient attendance, goals met, treatment changes made during sessions.
- Enhanced staff productivity by assisting with equipment setup, cleaning, and maintenance tasks as needed within the facility.
- Delivered high-quality care while adhering to all relevant laws, regulations, ethical standards related to therapy assistant practice guidelines.
- Assisted therapists in developing engaging group activities that fostered social interaction among diverse populations served within clinic setting.
- Scheduled patients for appointments and maintained master calendar.
- Prepared and delivered meals to patients, assisting with feeding when necessary.
- Cleaned and set up rooms in preparation for patient appointments.
- Transported patients to and from appointments, assisting with getting in and out of vehicles.
- Answered patient inquiries and provided information about healthcare services.
- Monitored patient progress and reported changes to healthcare professionals.
- Implemented patient safety protocols and infection control practices for hygienic, compliant care.
- Maintained care continuity through multidisciplinary teamwork and collaboration.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Increased patient satisfaction with therapy services by establishing rapport and maintaining open communication with patients and their families.
- Supported therapists in conducting comprehensive evaluations to assess patients'' needs, strengths, and areas for improvement.
Education
Master of Arts - Psychology
Texas Southern University
Houston, TX12-2022
Bachelor of Arts - Psychology
University of West Florida
Pensacola, FL12.2019
High School Diploma -
Washington Senior High School
Pensacola, FL05.2016
Skills
- Integrated team care
- Problem solving skills
- Observation
- Case management
- Patient care
- Patient education
- Behavior modification techniques
- Therapeutic techniques
- Multidisciplinary team collaboration
- Individualized treatment planning
- Conflict mediation
- Progress monitoring
- Proficient in EPIC
- First aid and CPR
- Transition planning
- Heavy caseloads
- HIPAA compliance
Accomplishments
- Achieved Gold Award Nominee through effectively helping with patient care.
Certification
- CPR
- Drug Free Workplace
- Food Safety
- Infection Control
- De-escalation
- Fire Safety
- Workplace Violence, Sexual Harassment, and Domestic Violence
- HIPAA
- Workplace Bullying
- OSHA and Workplace Safety
- Child Safety
- Mental Illness and Aging
Languages
English
Native or Bilingual
Timeline
Care Coordinator
Harris Center for Mental Health and IDD
11.2023 - Current
Therapist Assistant
Canopy Cove Eating Disorder Facility
08.2020 - 01.2021
Behavioral Technician
Lakeview Center
11.2019 - 06.2021
Childcare Teacher
Child Discovery Center
06.2015 - 07.2022
- CPR
- Drug Free Workplace
- Food Safety
- Infection Control
- De-escalation
- Fire Safety
- Workplace Violence, Sexual Harassment, and Domestic Violence
- HIPAA
- Workplace Bullying
- OSHA and Workplace Safety
- Child Safety
- Mental Illness and Aging
Master of Arts - Psychology
Texas Southern University
Bachelor of Arts - Psychology
University of West Florida
High School Diploma -
Washington Senior High School
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