Marreisha Mitchell
Cypress,TX
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Genie Services LLC
04.2017 - 10.2021
- Responded to customer requests for products, services and company information
- Compiled customer feedback and recommended service delivery improvements to management
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Entered customer interaction details in Microsoft to track requests, document problems and record solutions offered
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Administrative Assistant
Hartman Income REIT ManagementInc
06.2012 - 08.2014
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Managed CRM database, including troubleshooting, maintenance, updates and report generation
- Created detailed expense reports and requests for capital expenditures
- Efficiently coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
Receptionist
Hartman Income REIT ManagementInc
10.2011 - 06.2012
- Greeted customers and visitors in-person and via telephone calls
- Routed incoming mail and messages to relevant personnel without delay
- Liaised with vendors, contractors and professional services personnel to ensure proper processing of orders in alignment with needs and specifications of management
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel
- Planned and booked travel accommodations for staff and visitors, including vouchers, agendas and transportation
- Acted as first point of contact for prospective clients and set appointments for clients with sales representatives
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Property Manager
Public Storage
12.2009 - 10.2011
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Collected and maintained careful records of rental payments and payment dates
- Completed final move-out walk-throughs with tenants to identify any required repairs
- Maintained current contract files as prescribed by company contract policies and procedures
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Directed collection of more than $5,000 in monthly income with consistently high payment rates
Customer Service Representative
MensWarehouse
10.2008 - 08.2009
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
- Trained 3 new employees each quarter in procedures and policies in order to maximize team performance
Education
High School Diploma -
Pearland High School
Pearland, TX05.2006
Some College (No Degree) - Medical Insurance Billing/Coding
Remington College Houston Tx
Houston, TXSome College (No Degree) - Business Administration And Management
University of Phoenix
Tempe, AZSkills
- Credit card processing
- Report preparation
- Complaint resolution
- Data entry
- Multi-line phone talent
- Administrative support
- MS Office proficiency
- Good listening skills
- Creative problem solving
- Shipping procedures understanding
- Warehousing functions
- Recordkeeping strengths
- Account management
- Money handling abilities
- Quick learner
Timeline
Customer Service Representative
Genie Services LLC
04.2017 - 10.2021
Administrative Assistant
Hartman Income REIT ManagementInc
06.2012 - 08.2014
Receptionist
Hartman Income REIT ManagementInc
10.2011 - 06.2012
Property Manager
Public Storage
12.2009 - 10.2011
Customer Service Representative
MensWarehouse
10.2008 - 08.2009
High School Diploma -
Pearland High School
Some College (No Degree) - Medical Insurance Billing/Coding
Remington College Houston Tx
Some College (No Degree) - Business Administration And Management
University of Phoenix
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