Marrell Garland
Seabrook
Summary
Dynamic team member with a proven track record at Whataburger, adept in complaint resolution and relationship building. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating advanced conflict resolution skills. Successfully supervised teams, ensuring high-quality food preparation and efficient inventory management. Skilled in cleaning and maintaining pristine dining environments, contributing to significant improvements in service delivery.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Member
Whatabuger
League City
09.2024 - 02.2025
- Identified needs of customers promptly and efficiently.
- Implemented strategies to take advantage of new opportunities.
- Collaborated with team members to achieve daily goals.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Developed positive customer relationships through friendly greeting and excellent service.
- Resolved customer issues promptly in a professional manner.
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Bussed and reset tables in an orderly fashion.
- Assisted in the preparation of large parties and special events to ensure smooth service.
- Removed used tableware between courses and replaced tableware for next course promptly.
- Greeted customers and answered questions about menu items.
- Communicated with kitchen staff regarding any special requests from customers.
- Provided quick and efficient clearing of tables between courses.
- Supervised food preparation staff to deliver high-quality results.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Checked quality of raw materials before use.
Team Member
Taco Bell
Houston
03.2023 - 08.2024
Team Member
Jack in the Box
Houston
01.2023 - 02.2024
Busser
Los Tios Mexican Restaurant
Houston
05.2022 - 12.2023
Education
High School Diploma -
Hastings High School
Houston, TX06-2024
Business
Houston Community College
Houston, TXSkills
- Cleaning
- Complaint resolution
- Telemarketing expertise
- Relationship building
- Advanced [language] ability
- Conflict resolution
Affiliations
Im a charismatic individual with a deep appreciation for creativity and family. In my free time, I express myself through art, showcasing my imaginative spirit. I was a culinary arts student in which I learned the value of putting the customer first. Family holds a special place in my heart, keeping me grounded me.
Certification
- SafeServ Manager Certification
Languages
English
Professional
Timeline
Team Member
Whatabuger
09.2024 - 02.2025
Team Member
Taco Bell
03.2023 - 08.2024
Team Member
Jack in the Box
01.2023 - 02.2024
Busser
Los Tios Mexican Restaurant
05.2022 - 12.2023
High School Diploma -
Hastings High School
Business
Houston Community College
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